Support Board
Date/Time: Wed, 06 May 2026 17:54:17 +0000
delayed data with active trading account
View Count: 21
| [2026-05-06 15:11:05] |
| ChamourLabbe - Posts: 1 |
|
I currently have an active Service Package and Denali Real-Time Exchange Data Feed, and I am connected via SC Data Stage 5 trading account per your recommendation. However, my charts are still Delayed about 10 minutes and I have been flagged as a "CME professional trader". Furthermore, all of my Denali Data Feed Exchanges options in Price (USD) now all appear quite expensive and some missing. Could you please confirm whether my CME Group non-professional exchange data is properly activated and linked to my account? If not, I would appreciate guidance on what steps are required to enable real-time data. |
| [2026-05-06 16:59:13] |
| John - SC Support - Posts: 45979 |
|
This is being handled in this Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1778077804523186946#ViewTicket For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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