Support Board
Date/Time: Mon, 04 May 2026 07:26:55 +0000
Not getting data from Denali Exchange Data Feed: 11
View Count: 36
| [2026-05-03 23:15:05] |
| Eric Rieman - Posts: 3 |
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This started randomly with weekend 5/3, I can connect, but I'm not getting data for the symbols iv been using (F.US.EPM26, F.US.ENQM26, F.US.CLEM26). When I try to connect I get "Real time market data only supported with Sierra Chart data feed for symbol ..." I double checks my subscriptions, it looks like I'm paid though June and set to renew. How can I fix this?
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| [2026-05-03 23:23:47] |
| Sierra_Chart Engineering - Posts: 23676 |
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Go to the bottom of this page here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices And reactivate the exchange you previously had active. You will need to add sufficient credit to your account to pay for the exchange fee. It did not renew because you did not have a sufficient credit at the time. You can do this here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-05-03 23:24:04
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| [2026-05-03 23:58:17] |
| Ed C. - Posts: 127 |
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Please note that this shouldn't happen if you have recurring billing active, which I did. When I checked today, Sierra has somehow turned off automatic recurring billing, so I have to reactive it and manually process a payment.
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| [2026-05-04 00:02:47] |
| Sierra_Chart Engineering - Posts: 23676 |
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This can happen if there is a failed payment through PayPal, in order to prevent any further rejections, but we have to check on exactly what the case is for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-04 00:05:07] |
| Ed C. - Posts: 127 |
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Thank you. I've never had a failure before, although anything is possible...
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