Support Board
Date/Time: Sat, 20 Jun 2026 18:09:28 +0000
Ask frozen/not updating on U.S. Equities Consolidated Tape
View Count: 303
| [2026-04-28 12:37:03] |
| User383986 - Posts: 14 |
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Today in premarket on a couple stocks I have seen the ask was frozen and did not update with U.S. Equities Consolidated Tape. These are some noted I have seen with a frozen ask: ARTL_MBO BIYA_MBO SEGG_MBO I did see the ask moving and not frozen with Nasdaq TotalView (NQTV) but not Consolidated Tape. |
| [2026-04-28 13:59:37] |
| John - SC Support - Posts: 46802 |
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What we think you saw was due to the rate of updates to the Market Depth data. In particular, the data will not update unless there is a trade or an actual change to the depth data itself. Therefore, during times of low trading, what can happen is that there may have been trades on the Consolidated Tape exchange, but nothing occurring on the NASDAQ itself. Since the Market Depth data comes from the NASDAQ TotalView, there would have to be a change at the NASDAQ for the Market Depth to update.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-28 14:12:15] |
| User383986 - Posts: 14 |
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In this case the stock price was moving(at the time) and was getting quite some trades. The bid was not frozen and correctly moving. Only the ask was for some reason frozen. First time i have seen this happen. I will report if it happens again.
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| [2026-04-28 14:27:54] |
| Sierra_Chart Engineering - Posts: 24077 |
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Look at the individual symbols, not the _MBO symbols and see if you notice the same problem if this happens again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-29 12:24:02] |
| User383986 - Posts: 14 |
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So today sort of the same thing happened again but today I got no ASK and BID (Around 8 am forwards). So they were both 0.00, so not frozen like yesterday. And I tested a bit further and noticed today it happened only to stocks on NYSE exchange (the ones I tested at least). So one I saw: 08:00 forwards AXIL = No ASK OR BID AXIL_MBO = No ASK OR BID AXIL-NQTV = ASK and Bid working 08:31 forwards: KNRX = No ASK OR BID KNRX_MBO = No ASK OR BID KNRX-NQTV = ASK and Bid working Date Time Of Last Edit: 2026-04-29 12:48:28
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| [2026-04-29 16:19:13] |
| John - SC Support - Posts: 46802 |
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We are not seeing an issue with either of these symbols at this time. Attached is an image of what we see for KNRX-NQTV and KNRX_MBO, which shows the same Market Depth data for both. Please get us an image similar to what we have attached when you see this issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
 Sierra_Chart_MainWindow_2026-04-29 11_16_54.598.png / V - Attached On 2026-04-29 16:19:10 UTC - Size: 67.46 KB - 30 views |
| [2026-04-29 16:34:44] |
| User383986 - Posts: 14 |
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I see the problem still persists now. I have added screenshots where you can see in the header that bid and ask is 0.00 on KNRX_MBO and not on KNRX-NQTV.
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| knrx-nqtv.png / V - Attached On 2026-04-29 16:33:57 UTC - Size: 37.85 KB - 39 views knrx_mbo.png / V - Attached On 2026-04-29 16:34:02 UTC - Size: 45.2 KB - 40 views Attachment Deleted. |
| [2026-04-29 22:27:48] |
| Sierra_Chart Engineering - Posts: 24077 |
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We are working on this issue and it will be resolved tomorrow morning. There was a change from the source data feed that we were aware of. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-29 22:28:22
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