Support Board
Date/Time: Tue, 14 Apr 2026 14:20:25 +0000
[User Discussion] - No Connection to Rithmic
View Count: 20
| [2026-04-14 00:46:47] |
| 7threst - Posts: 7 |
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Hi all, Need a little help. I have always had a connection to Apex Chicago but, for some reason, today it just kept on attempting to connect. Even after a restart of both Sierra Chart and also the computer, it didn't seem to fix the problem. I also tried to connect to Teton (which failed), then SC services which seemed to connect, however, I didn't wait long enough for my charts to load, all I wanted confirmation for was that I was able to connect to a different service. The below was the log but, not sure what I can do now (closed all charts): 2026-04-13 23:44:50.718 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-04-13 23:44:50.718 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-04-13 23:44:50.718 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2026-04-13 23:44:50.724 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2026-04-13 23:44:50.724 | DTC Client socket (2) | New receive buffer size: 0 2026-04-13 23:44:50.724 | DTC Client socket (2) | Connecting to IP: 184.105.22.231. 2026-04-13 23:45:06.675 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-04-13 23:45:06.676 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (1) | CloseSocket call. 2026-04-13 23:45:06.676 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2026-04-13 23:45:06.676 | HTTPS connection ID:7 to downloads.rithmic.com:443 for request ID:7 (1) | Closed. 2026-04-13 23:45:10.728 | HTTPS connection ID:8 to downloads.rithmic.com:443 for request ID:8 (1) | Creating socket. Using TLS 1.2. 2026-04-13 23:45:10.728 | HTTPS connection ID:8 to downloads.rithmic.com:443 for request ID:8 (1) | New receive buffer size: 0 2026-04-13 23:45:10.728 | HTTPS connection ID:8 to downloads.rithmic.com:443 for request ID:8 (1) | Connecting to IP: 38.79.0.89. 2026-04-13 23:45:11.755 | DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-04-13 23:45:11.755 | DTC Client socket (2) | CloseSocket call. 2026-04-13 23:45:11.755 | Rithmic Direct - DTC | Failed connections: 7 2026-04-13 23:45:11.755 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-04-13 23:45:11.755 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-04-13 23:45:11.755 | DTC Client socket (2) | Closed. 2026-04-13 23:45:11.771 | DTC Client socket (0) | CloseSocket call. 2026-04-13 23:45:11.771 | Rithmic Direct - DTC | Disconnected. 2026-04-13 23:45:11.771 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-04-13 23:45:15.766 | The below is the latest one: 2026-04-14 00:39:37.296 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-04-14 00:39:37.296 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-04-14 00:39:37.296 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2026-04-14 00:39:37.298 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-04-14 00:39:37.298 | DTC Client socket (1) | New receive buffer size: 0 2026-04-14 00:39:37.298 | DTC Client socket (1) | Connecting to IP: 38.65.210.70. 2026-04-14 00:39:53.274 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-04-14 00:39:53.274 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | CloseSocket call. 2026-04-14 00:39:53.274 | Rithmic Direct - DTC | HTTP response receiving connection points not completed or OK. 2026-04-14 00:39:53.275 | HTTPS connection ID:37 to downloads.rithmic.com:443 for request ID:37 (2) | Closed. 2026-04-14 00:39:57.310 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | Creating socket. Using TLS 1.2. 2026-04-14 00:39:57.310 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | New receive buffer size: 0 2026-04-14 00:39:57.310 | HTTPS connection ID:38 to downloads.rithmic.com:443 for request ID:38 (2) | Connecting to IP: 216.66.0.130. 2026-04-14 00:39:58.342 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-04-14 00:39:58.342 | DTC Client socket (1) | CloseSocket call. 2026-04-14 00:39:58.342 | DTC Client socket (1) | Closed. 2026-04-14 00:39:58.342 | Rithmic Direct - DTC | Failed connections: 37 2026-04-14 00:39:58.342 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-04-14 00:39:58.342 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-04-14 00:39:58.359 | DTC Client socket (0) | CloseSocket call. 2026-04-14 00:39:58.359 | Rithmic Direct - DTC | Disconnected. 2026-04-14 00:39:58.359 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. This was my attempt at Teton: 2026-04-14 00:41:23.381 | Teton CME Routing | Firm: AMP 2026-04-14 00:41:23.387 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 2026-04-14 00:41:23.448 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2026-04-14 00:41:23.448 | DTC Client socket (2) | New receive buffer size: 0 2026-04-14 00:41:23.448 | DTC Client socket (2) | Connecting to IP: 216.200.108.154. 2026-04-14 00:41:42.372 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-04-14 00:41:42.372 | Request for symbol settings MD5 finished unsuccessfully. Request ID: 2. Socket connection closed during the connection attempt. 2026-04-14 00:41:44.497 | DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-04-14 00:41:44.497 | DTC Client socket (2) | CloseSocket call. 2026-04-14 00:41:44.497 | Teton CME Routing | Failed connections: 1 2026-04-14 00:41:44.497 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-04-14 00:41:44.497 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-04-14 00:41:44.497 | DTC Client socket (2) | Closed. 2026-04-14 00:41:44.513 | DTC Client socket (0) | CloseSocket call. 2026-04-14 00:41:44.513 | Teton CME Routing | Disconnected. 2026-04-14 00:41:44.513 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. Then SC Data, which seemed to connect: 2026-04-14 00:42:52.019 | SC Data | Connected to server complete. 2026-04-14 00:42:52.019 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-14 00:43:10.992 | HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2026-04-14 00:43:10.993 | Request for symbol settings MD5 finished unsuccessfully. Request ID: 3. Socket connection closed during the connection attempt. Date Time Of Last Edit: 2026-04-14 00:52:55
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