Support Board
Date/Time: Mon, 25 May 2026 09:46:58 +0000
question about my pull stack
View Count: 205
| [2026-04-07 18:21:04] |
| jose96857 - Posts: 2 |
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my current pull stack is not showing in any of my DOMs...do i have the wrong services? I have done nothing to my chartbook and all of the sudden my pullstack is not showing. Please help me determine if i need to upgrade. thanks much
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 Screenshot 2026-04-06 175834.png / V - Attached On 2026-04-07 18:20:58 UTC - Size: 29.03 KB - 45 views |
| [2026-04-07 18:24:20] |
| John - SC Support - Posts: 46260 |
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We are a bit confused by the image, as it looks like you only have 1 level of Bid/Ask, but you do have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" setup. So if that chart is for a symbol traded on the CME Group, then you should have more Market Depth data. With only a single Market Depth level, you should still have the Pulling/Stacking showing, but it will only be for one or two levels and will constantly disappear and rewrite since there is only the two levels which are constantly changing, unlike levels further away from the Best Bid/Ask. Please let us know what the symbol is for the image you show. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-08 05:49:44] |
| jose96857 - Posts: 2 |
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Thanks for your response. Correct, it is for NQ, as shown above. All of my DOM show No pull stack. Same Dom used to show the pull stack.
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| [2026-04-08 13:56:34] |
| John - SC Support - Posts: 46260 |
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The first thing we need to figure out is why you are not getting the full market depth. You do have an exchange setup that includes market depth, so you should be getting it for the NQ. Please go through the items at the following link and make sure you are getting all the market depth data: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns Once you have all the market depth displaying properly, then you should also have the Pulling/Stacking showing properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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