Support Board
Date/Time: Tue, 19 May 2026 02:13:12 +0000
No order fills for local sim accounts
View Count: 186
| [2026-04-03 09:43:50] |
| User267016 - Posts: 10 |
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The fills for regular accounts are visible and the fills on replay mode are visible too. On the other hand, if Trade Simulation Mode On and Show Order Fills are enabled and some trades were created for the Sim1 account on real-time feed, then there are no fills visible. The fills are visible on Trade Activity Log if filtered for Simulated. The Symbol column shows that the fills have prefix [Sim], in this case [Sim]CLK6.NYMEX. This value doesn't match the value for Chart Settings -> Symbol -> Symbol which is CLK6.NYMEX. Hence, the fills are not visible. Is there a fix for this? Thanks in advance. SC version 2891. |
| [2026-04-03 15:17:46] |
| John - SC Support - Posts: 46180 |
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This value doesn't match the value for Chart Settings -> Symbol -> Symbol which is CLK6.NYMEX. Hence, the fills are not visible
This is not the issue. The [SIM] is added to the Trade Activity Log to differentiate the symbols traded on simulation versus other symbols. The most likely issue is that you do not have the correct account selected in the "Trade Window". Fills are only going to be displayed for the selected account, regardless of whether "Trade Simulation Mode On" is enabled or not. For other things to check, go through the items at the following link: Chart Trading and the Chart DOM: Displaying Order Fills on the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-04 09:48:06] |
| User267016 - Posts: 10 |
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Hi John. Thank you for reply. I had the same idea about the correct account selected in the Trade Window. I have already checked this at the initial post. The account is Sim1. This cannot be the cause. I installed a fresh SierraChart without any customization except login with account. I could reproduce this issue. I added two screenshots. Screenshot A is at the time after the trade was opened and screenshot B is the time after the trade was closed. The Trade Activity Log shows both fills but there are no markers on the chart to represent the order fills. The option Show Order Fills is enabled. I added the chartbook. It's a fresh one after starting SierraChart. |
 Chartbook1.Cht - Attached On 2026-04-04 09:44:58 UTC - Size: 3.57 KB - 32 views |
A.png| [2026-04-04 21:09:18] |
| Sierra_Chart Engineering - Posts: 23804 |
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The timestamp of those order fills is after the last date-time in the chart. So they are not going to show. Not sure why the timestamp is into the future.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-04 21:09:35
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| [2026-04-07 10:40:10] |
| User267016 - Posts: 10 |
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Thank you. After reviewing on Monday, I can confirm that there is no issue in version 2891. You can close the ticket.
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