Support Board
Date/Time: Sat, 04 Apr 2026 08:47:46 +0000
request for information
View Count: 31
| [2026-04-02 08:20:27] |
| User736601 - Posts: 1 |
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Good morning, I am a new client of yours and I am beginning to get to know your software. My name is Carlo **, I received a communication stating that my account has changed from a non-professional trader to a professional one. I would kindly like to know the reason for this change since in the initial registration procedure I repeatedly specified that I am a beginner trader with non-professional specifications. I take this opportunity to ask whether all the other steps carried out in the initial configuration are correct for trading and having real-time data. I look forward to your kind response. Best regards. Date Time Of Last Edit: 2026-04-02 12:42:55
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| [2026-04-02 14:09:47] |
| John - SC Support - Posts: 45482 |
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Please post in the Account Support Ticket that was created regarding this issue, at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1774972567514892681#ViewTicket For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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