Support Board
Date/Time: Sun, 05 Apr 2026 13:53:31 +0000
Abnormal Bid/Ask Depth on FESB DOM and Low Quantities on FDXM DOM
View Count: 85
| [2026-04-01 10:29:39] |
| tonygun29 - Posts: 2 |
|
Hello, I have Sierra Chart version 2891 64-bits. I recently subscribed to the Denali EUREX EOBI data feed and opened several DOMs. I am currently experiencing two issues: 1. On the FESBM26-EUREX[M] DOM, the bid/ask depth quantities are displaying abnormally, as shown in the screenshot below. 2. On the FDXMM26-EUREX[M] DOM, the quantities appear unusually low. I also checked the FDAX, and the quantities there seem abnormally low as well. I am unsure what could be causing this issue. 1. https://www.sierrachart.com/image.php?Image=1775038810211.png 2. https://www.sierrachart.com/image.php?Image=1775038864299.png Thank you for your help. Tony. |
| [2026-04-01 16:16:16] |
| Sierra_Chart Engineering - Posts: 23432 |
|
Problems like this would be due to packet loss and we checked and there is 0% packet loss today with EUREX. It is also very unusual to see a packet loss problem with EUREX. So therefore the data must be correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-02 06:31:13] |
| tonygun29 - Posts: 2 |
|
Thank you. Any idea why the depth levels are not fitting properly within the column cells ? I encounter this problem only with the FESBM26-EUREX[M] DOM https://www.sierrachart.com/image.php?Image=1775111051226.png |
| [2026-04-02 12:52:52] |
| Sierra_Chart Engineering - Posts: 23432 |
|
We have the Tick Size for this futures product set incorrectly. We are fixing this now. It needs to be .05.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-02 13:15:28] |
| Sierra_Chart Engineering - Posts: 23432 |
|
This is resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Also follow these instructions: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: