Support Board
Date/Time: Thu, 19 Mar 2026 17:07:30 +0000
Re: Monthly Historical Download Limit -- What Constitutes A Request?
View Count: 23
| [2026-03-19 11:56:22] |
| User261655 - Posts: 43 |
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It looks like I exceeded the 5,000 limit for monthly historical download requests. Can you help me understand how this might have happened so I can avoid it in the future? I have three chartbooks tracking maybe 8-10 symbols. We're 19 days into this month. Does that mean I somehow made 26 requests per day every single day -- like once per hour? For the rest of this month, will this only impact charts with a timeframe from 1 day or higher? In other words, will my tick-based/intraday data be unaffected? I've noticed that in the events, SierraChart seems to attempt to download data at 6PM, 7PM, and 8PM on the dot (EST). Sorry for all the questions. I'm genuinely perplexed. Thanks! |
| [2026-03-19 15:37:38] |
| John - SC Support - Posts: 45194 |
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Those downloads are for the Daily Historical data, not the Intraday data. If you have daily (or higher timeframe) charts, then each time you connect to the data feed, this will be a download for each of those charts in order to backfill any missing data. Another area, which is probably the one that causes more downloads, is for Continuous Contracts, as the daily data is needed in order to determine the back-adjustments. So depending on how far back your intraday data goes, it would require a download of daily data for each contract going back to the earliest data for your chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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