Support Board
Date/Time: Fri, 07 Aug 2026 05:58:58 +0000
[Locked] - Refund Request for Remaining Value on Active Subscription
View Count: 288
| [2026-03-16 00:27:09] |
| User681599 - Posts: 1 |
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Dear Sierra Chart Support Team, I hope you are well. I am writing to request a refund for the remaining value on my current subscription package. I would like to cancel my subscription and receive a refund for the unused portion of the subscription period. Could you please review my account and let me know the amount eligible for refund. Thank you for your assistance. I look forward to your response. All the best |
| [2026-03-16 15:29:15] |
| John - SC Support - Posts: 47493 |
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We have created the following Account Support Ticket for this: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1773674691280385396#TopOfTicket Only you and Sierra Chart can view that ticket. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-23 04:46:39] |
| VITALIS - Posts: 2 |
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Hi, i paid 46$ and 40.5$ because i wanted to use the Sierra Chart software and real time data but unfortunately i never knew i needed a brokerage account before i can get the real time data. Because of these, i will want a refund because i am not able to get real time data and equally and not able to create a brokerage account because i do not the necessary document that permits me to create a brokerage account. Please i really wish to plead that you should help me refund the money to me. Thanks for understanding.
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| [2026-07-23 04:46:40] |
| VITALIS - Posts: 2 |
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Hi, i paid 46$ and 40.5$ because i wanted to use the Sierra Chart software and real time data but unfortunately i never knew i needed a brokerage account before i can get the real time data. Because of these, i will want a refund because i am not able to get real time data and equally and not able to create a brokerage account because i do not the necessary document that permits me to create a brokerage account. Please i really wish to plead that you should help me refund the money to me. Thanks for understanding.
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| [2026-07-23 13:29:44] |
| John - SC Support - Posts: 47493 |
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VITALIS: This was taken care of through another ticket you opened for this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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