Support Board
Date/Time: Tue, 21 Apr 2026 10:28:46 +0000
freeze cash account
View Count: 136
| [2026-03-05 15:16:23] |
| User988008 - Posts: 4 |
|
hello guys, i have'nt been active for many many months. unfortaintely i didn't freeze my account. please freeze it now but give me the option to start again with simulator when im ready. i've lost many months both on charts and your monthly fee. please check what you can do for me. i'm down a bunch of money :( |
| [2026-03-05 18:26:10] |
| John - SC Support - Posts: 45707 |
|
We are not understanding what you are referring to. The account you have posted from was put in an expired state on November 26, 2025. The last payment to this account was on August 25, 2025 in the amount of $69.00. At this time, there is a Services Surplus balance of $0.95. We have a $5.00 processing fee for payment refunds, so we can not refund anything back to you. You can view the transactions for this account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-09 20:09:57] |
| User988008 - Posts: 4 |
|
do i pay any monthly fees for the dom ?
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| [2026-03-09 20:46:59] |
| John - SC Support - Posts: 45707 |
|
Again, we are not understanding the question. The account you have posted from is not paying any fees and has not paid anything since August 25, 2025. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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