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Date/Time: Wed, 15 Apr 2026 13:39:39 +0000



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[2026-02-28 09:56:24]
meridian-tradez - Posts: 1
I have turned on "record market depth data" and "support market depth" and applied market depth historical graph study as well, but nothing happens. Plus in the chart header, there is a code: 00:00:00,000. Does it have to do anything with this case? I appericiate if someone provides me with help.
imageKépernyőkép 2026-02-28 104527.png / V - Attached On 2026-02-28 09:45:47 UTC - Size: 222.74 KB - 65 views
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[2026-03-02 14:13:16]
John - SC Support - Posts: 45634
The image you provided looks like it was taken at a time when the market was closed. If you had made the changes you did after it was closed, then you will not have any market depth data until the market opens again.

Now that the market is open, let us know if you are still not getting the Market Depth Historical Graph to display in that chart.

If it is still not showing, then please get us that chart by following these instructions:
Support Board Posting Information: Providing Chartbook with Only a Single Chart

Also, be aware of the following to download historical market depth data:
Market Depth Historical Graph: Downloading Of Historical Market Depth Data
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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