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Date/Time: Fri, 27 Feb 2026 02:22:04 +0000

How to Post a Message for Support

TELPHONE CALL BECAUSE EVERYTHINGIS MESSED UP

View Count: 109

[2026-02-26 16:18:26] #1 [Go To First Post]
ArchitechTrader - Posts: 7
MY CHARTS WONT REPLAY CORRECTLY I TIRED FIXING IT MAY WAY BUT NOW EVERYTHING IS SO MUCH WORSE. PLEASE LETS SET SOMETHING UP BECAUSE I CANT KEEP TRADING ON SERRIA IF I CANT GET HELP TO FIGURE THIS OUT

[2026-02-26 16:42:48] #2 [Go To First Post]
ArchitechTrader - Posts: 7
please I clicked on delete all data and download and now I have missing candles and it won't show pervious price action. all my higher time frames just show my ONE candle and it wont let me scroll to the left, it also shows my all the positions that I have taken. for some reason now my VBP is showing me that I am treading on an evening session instead of the New York session like I've always had it. I've been trying to fix my replay mode because it wont load the right data and time that I selected. and only one of my charts more when I press play, thinking that this would help but it made everything so much worse please if I can get someone to help me with my charts and my replay function I would really appreciate it. I really enjoy serria chart but if I cant get these fixed i will have to try a different platform. please lets set up a call so I can be walked through it so that I could help others with this issue.

[2026-02-26 20:02:06] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 23046
Can we give you a call after the close today? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-02-26 20:13:00] #4 [Go To First Post]
ArchitechTrader - Posts: 7
Unfortunately, I will be on the road this afternoon. It won’t be in front of my desk until 7 PM mountain standard time if that works for you that would be amazing but I understand if it doesn’t. If that’s the case, can we schedule a call early in the morning tomorrow?

[2026-02-26 21:14:33] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 23046
Yes 7 PM Mountain standard Time will be just fine. We will call you then. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-02-26 21:15:09] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 23046
If you do not hear from us then, post in this thread as a reminder to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-02-26 21:17:05] #7 [Go To First Post]
ArchitechTrader - Posts: 7
Okay, thank you.

[2026-02-27 01:37:43] #8 [Go To First Post]
ArchitechTrader - Posts: 7
I am available to hop on a call, if you are.

[2026-02-27 01:40:53] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 23046
We are calling now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2026-02-27 01:41:39] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 23046
Please accept the call, because we are getting voicemail. Maybe we are calling the wrong number. Make sure your current telephone number is at here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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