Support Board
Date/Time: Sun, 12 Apr 2026 10:20:35 +0000
Position Sync Issue - TT Positions Not Reflecting Correctly
View Count: 119
| [2026-02-25 17:28:30] |
| User368741 - Posts: 105 |
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Hello Sierra Chart Support, I recently exited some positions directly through TT, but Sierra Chart is still showing my old positions. Could you please sync and update all my current positions from TT so they reflect accurately in Sierra Chart? |
| [2026-02-26 12:45:35] |
| User368741 - Posts: 105 |
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hi any update on this ?
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| [2026-02-26 13:06:00] |
| Sierra_Chart Engineering - Posts: 23486 |
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We apologize for the delay on this. It makes sense, that an update, to a position through another program on the TT system is not going to generate a fill that our TT FIX connection would receive. Thinking about how to solve this. We are checking if this is possible: Could you please sync and update all my current positions from TT so they reflect accurately in Sierra Chart?
Update: we did reset the connection to TT earlier, and that should resolve this. Since positions will be re-downloaded from TT. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-26 17:05:55
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| [2026-02-27 11:02:53] |
| User368741 - Posts: 105 |
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the position correctly updated but the fill price not correctly updated earlier this was not a problem before if a position is taken or squared off in the TT it used to update immediately and correctly in sierra chart what has changed ? and can we go back to that ?
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| [2026-02-27 14:36:35] |
| Sierra_Chart Engineering - Posts: 23486 |
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Check the position average price in Trade Positions Window: Trading Information Windows: Trade Positions Window If it is incorrect there, then that is just how it is and we cannot help with that. We have repeatedly said that we do not want to support TT for many years now . This is why we developed our own order routing service to avoid all kinds of issues on the TT side. The TT service is provided as is without any further support. If the position average price in the trade positions window is not correct we cannot help with this. This is not our issue at all. And we will not be spending any further time on this. We do not want to support TT, and this support is provided as is without support. No, because TT disabled unsolicited fills because there was too much order flow causing a problem and then TT shut the connection down abruptly: if a position is taken or squared off in the TT it used to update immediately and correctly in sierra chart what has changed ? and can we go back to that ?
Once again use our Teton order routing service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-27 14:38:48
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