Support Board
Date/Time: Wed, 25 Feb 2026 07:44:52 +0000
Data Error
View Count: 57
| [2026-02-24 17:35:42] |
| User275124 - Posts: 5 |
|
Hello, today i'm having problem receiving the data frm sierrachart, It's like they're loading late, the platform is slow and lagging. I don't think is my wi fie because other platform like bookmap are working well. |
| [2026-02-24 17:35:53] |
| John - SC Support - Posts: 44784 |
|
We are not having any issues with our data servers, so there is nothing specific on our end. Please get us your Message Log and we will take a look and see if it shows anything specific. Follow these instructions to get us your log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-24 18:47:26] |
| User275124 - Posts: 5 |
|
2026-02-24 18:38:12.476 | Trade activity files set size: 256 2026-02-24 18:38:12.601 | Created the DTC Protocol server. 2026-02-24 18:38:12.601 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2026-02-24 18:38:12.601 | Reading Internal Order ID file. 2026-02-24 18:38:12.606 | Reading Trade Orders file. 2026-02-24 18:38:12.611 | Reading Trade Positions file. 2026-02-24 18:38:12.615 | Reading Trade Account Data files. 2026-02-24 18:38:12.616 | Software version: 2800 64-bit 2026-02-24 18:38:12.616 | Primary Thread ID: 2900 2026-02-24 18:38:12.616 | Usage end date: 2026-08-07 2026-02-24 18:38:12.616 | Enabled for: Advanced Features 2. 2026-02-24 18:38:12.616 | Enabled for: Sierra Chart Historical Data Service. 2026-02-24 18:38:12.616 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-02-24 18:38:12.616 | Enabled for: Delayed Denali Exchange Data Feed. 2026-02-24 18:38:12.616 | Enabled for exchange2: CME 2026-02-24 18:38:12.616 | Enabled for exchange2: COMEX 2026-02-24 18:38:12.616 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-02-24 18:38:12.616 | Current selected Data/Trading service: SC Data 2026-02-24 18:38:12.616 | Custom symbol settings values: enabled 2026-02-24 18:38:12.616 | Chart Update Interval: 100 2026-02-24 18:38:12.616 | Intraday Data Storage Time Unit: 0 2026-02-24 18:38:12.616 | Time Zone: +00:00:00 (UTC+00) 2026-02-24 18:38:12.616 | 2026-02-24 18:38:12 Local computer time in UTC 2026-02-24 18:38:12.616 | 2026-02-24 18:38:12 Local computer time in SC Time Zone 2026-02-24 18:38:12.616 | 2026-02-24 18:38:10 Server time in UTC 2026-02-24 18:38:12.616 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-02-24 18:38:12.616 | Program path: C:\SierraChart\ 2026-02-24 18:38:12.616 | Data Files path: C:\SierraChart\Data\ 2026-02-24 18:38:12.616 | OS Version Number: 10.0 2026-02-24 18:38:12.616 | Locale Setting: C 2026-02-24 18:38:12.616 | Crash reporter started: true 2026-02-24 18:38:12.616 | 2026-02-24 18:38:12.631 | Created the DTC Protocol historical data server. 2026-02-24 18:38:12.631 | HD Server Manager | Listening on port 11098. 2026-02-24 18:38:12.631 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-02-24 18:38:12.648 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-02-24 18:38:12.763 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-02-24 18:38:12.763 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-02-24 18:38:13.016 | Received 5 login tokens. 2026-02-24 18:38:13.202 | Symbol settings MD5 received. Request ID: 1. 2026-02-24 18:38:13.202 | Symbol settings are up-to-date for scdataallservices. 2026-02-24 18:38:15.125 | Requested user files to download. 2026-02-24 18:38:15.668 | File to download: ES.cht. Action: 0 2026-02-24 18:38:15.669 | File to download: Sierra4.config.new. Action: 0 2026-02-24 18:38:15.670 | File to download: ES.cht. Action: 0 2026-02-24 18:38:15.670 | User files to download complete 2026-02-24 18:38:17.116 | 2026-02-24 18:38:17.116 | SC Data | Connection to server complete. 2026-02-24 18:38:17.116 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-02-24 18:38:20.339 | Files to Open on Startup | Opening file: NQ .Cht 2026-02-24 18:38:20.378 | NQH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:20.378 | Starting DelayedDownloadMonitoringTimer 2026-02-24 18:38:20.378 | Starting HDTimeoutTimer 2026-02-24 18:38:20.378 | Added historical Intraday data request for NQH26-CME to the queue. 2026-02-24 18:38:20.378 | Triggering next historical data download in queue. 2026-02-24 18:38:20.387 | NQH26-CME [CBV] 30 Min #1 | Performing continuous chart historical Daily data download for symbol NQH26-CME starting at last date in file. 2026-02-24 18:38:20.387 | Starting DelayedDownloadMonitoringTimer 2026-02-24 18:38:20.387 | Starting HDTimeoutTimer 2026-02-24 18:38:20.387 | Added historical Daily data request for NQH26-CME to the queue. 2026-02-24 18:38:20.387 | Triggering next historical data download in queue. 2026-02-24 18:38:20.395 | NQH26-CME [CBV] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-02-24 18:38:20.402 | NQH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:38:20.460 | NQH26-CME [CBV] #3 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-02-24 18:38:20.468 | NQH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:20.477 | NQH26-CME [CBV] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-02-24 18:38:20.489 | NQH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:20.497 | NQH26-CME [CBV] 5 Min #8 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-02-24 18:38:20.504 | NQH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:38:20.569 | NQH26-CME [CBV] #4 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-02-24 18:38:20.577 | NQH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:20.585 | NQH26-CME [CBV] 30 Min #7 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-02-24 18:38:20.588 | Files to Open on Startup | Opening file: GC.cht 2026-02-24 18:38:20.620 | GCJ26-COMEX [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:20.641 | Added historical Intraday data request for GCJ26-COMEX to the queue. 2026-02-24 18:38:20.649 | GCJ26-COMEX [CBV] 30 Min #1 | Performing continuous chart historical Daily data download for symbol GCJ26-COMEX starting at last date in file. 2026-02-24 18:38:20.649 | Added historical Daily data request for GCJ26-COMEX to the queue. 2026-02-24 18:38:20.660 | GCJ26-COMEX [CBV] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 3, 4, 2026-02-24 18:38:20.668 | GCJ26-COMEX [CBV] #3 | Reloading chart. 2026-02-24 18:38:20.729 | GCJ26-COMEX [CBV] #3 | Waiting for historical downloads to complete with the IDs: 3, 4, 2026-02-24 18:38:20.745 | GCJ26-COMEX [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:20.757 | GCJ26-COMEX [CBV] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 3, 4, 2026-02-24 18:38:20.766 | GCJ26-COMEX [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:20.779 | GCJ26-COMEX [CBV] 5 Min #8 | Waiting for historical downloads to complete with the IDs: 3, 4, 2026-02-24 18:38:20.786 | GCJ26-COMEX [CBV] #4 | Reloading chart. 2026-02-24 18:38:20.847 | GCJ26-COMEX [CBV] #4 | Waiting for historical downloads to complete with the IDs: 3, 4, 2026-02-24 18:38:20.856 | GCJ26-COMEX [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:20.869 | GCJ26-COMEX [CBV] 30 Min #7 | Waiting for historical downloads to complete with the IDs: 3, 4, 2026-02-24 18:38:20.871 | Files to Open on Startup | Opening file: ES.cht 2026-02-24 18:38:21.028 | ESH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:21.028 | Added historical Intraday data request for ESH26-CME to the queue. 2026-02-24 18:38:21.037 | ESH26-CME [CBV] 30 Min #1 | Performing continuous chart historical Daily data download for symbol ESH26-CME starting at last date in file. 2026-02-24 18:38:21.037 | Added historical Daily data request for ESH26-CME to the queue. 2026-02-24 18:38:21.044 | ESH26-CME [CBV] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 5, 6, 2026-02-24 18:38:21.052 | ESH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:38:21.143 | ESH26-CME [CBV] #3 | Waiting for historical downloads to complete with the IDs: 5, 6, 2026-02-24 18:38:21.161 | ESH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:21.169 | ESH26-CME [CBV] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 5, 6, 2026-02-24 18:38:21.179 | ESH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:21.187 | ESH26-CME [CBV] 5 Min #8 | Waiting for historical downloads to complete with the IDs: 5, 6, 2026-02-24 18:38:21.195 | ESH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:38:21.215 | ESH26-CME [CBV] #4 | Waiting for historical downloads to complete with the IDs: 5, 6, 2026-02-24 18:38:21.223 | ESH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:21.232 | ESH26-CME [CBV] 30 Min #7 | Waiting for historical downloads to complete with the IDs: 5, 6, 2026-02-24 18:38:21.240 | Mapping NQH26-CME to NQH26. Service code: cme 2026-02-24 18:38:21.240 | Using symbol data fast lookup vector 2026-02-24 18:38:21.240 | HD Request # 1 | Downloading Intraday chart data for NQH26-CME to the file NQH26-CME.scid. Service: cme 2026-02-24 18:38:21.240 | HD Request # 1 | Download start date-time: 2026-02-24 17:01:23.000000. File last date-time: 2026-02-24 17:01:23.063000 2026-02-24 18:38:21.240 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2026-02-24 18:38:21.241 | HD Request # 2 | Downloading Historical Daily chart data for NQH26-CME. Starting date: 2026-02-20. Service: scdataallservices 2026-02-24 18:38:21.249 | Socket (1) | Creating socket. 2026-02-24 18:38:21.249 | Socket (1) | New receive buffer size: 0 2026-02-24 18:38:21.249 | Socket (1) | Connecting to IP: 67.214.125.5. 2026-02-24 18:38:21.478 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-02-24 18:38:21.478 | HD Request # 1 | Sending historical data logon request message. 2026-02-24 18:38:21.623 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-02-24 17:01:23. Record interval: 0. Symbol: NQH26 2026-02-24 18:38:21.737 | HD Request # 1 | Decompressing data. 2026-02-24 18:38:21.780 | HD Request # 2 | Requesting historical Daily data for NQH26 starting at 2026-02-19. SC External HD service. 2026-02-24 18:38:21.974 | HD Request # 1 | Receiving Intraday data for NQH26-CME starting at 2026-02-24 17:01:23.063000 2026-02-24 18:38:22.046 | HD Request # 2 | Receiving historical Daily data for NQH26-CME starting at 2026-02-20. 2026-02-24 18:38:22.046 | HD Request # 2 | Writing historical Daily data to the file NQH26-CME.dly. 2026-02-24 18:38:22.047 | HD Request # 2 | Bytes received: 245 2026-02-24 18:38:22.047 | HD Request # 2 | Received 4 Daily data records from 2026-02-20 00:00:00 to 2026-02-24 00:00:00 (5.0 days) and wrote 3 records for NQH26-CME 2026-02-24 18:38:22.047 | HD Request # 2 | Completion time: 1s. 2026-02-24 18:38:22.047 | HD Request # 2 | Daily data download complete for NQH26-CME. Unique request ID: 2 2026-02-24 18:38:22.047 | Removing historical data download ID 2. 2026-02-24 18:38:22.048 | 2026-02-24 18:38:22.048 | Triggering next historical data download in queue. 2026-02-24 18:38:22.048 | Mapping GCJ26-COMEX to GCJ26. Service code: comex 2026-02-24 18:38:22.048 | HD Request # 3 | Downloading Historical Daily chart data for GCJ26-COMEX. Starting date: 2026-02-20. Service: scdataallservices 2026-02-24 18:38:22.202 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-02-24 17:01:23.893000. 2026-02-24 18:38:22.422 | Socket (1) | CloseSocket call. 2026-02-24 18:38:22.422 | Socket (1) | Shutdown started. Waiting for graceful close. 2026-02-24 18:38:22.422 | Historical data download thread signaled to stop. 2026-02-24 18:38:22.422 | HD Request # 1 | Received 54288 Intraday data records from 2026-02-24 17:01:23.063000 to 2026-02-24 18:38:17.605001 (96.9 minutes. Delay: 4.8 seconds) and wrote 54287 records for NQH26-CME 2026-02-24 18:38:22.429 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-02-24 18:38:17.605001 2026-02-24 18:38:22.429 | HD Request # 1 | Completion time: 1s. 2026-02-24 18:38:22.429 | HD Request # 1 | Intraday data download complete for NQH26-CME. Unique request ID: 1 2026-02-24 18:38:22.429 | Removing historical data download ID 1. 2026-02-24 18:38:22.429 | Real-time Intraday chart data file updates started for NQH26-CME 2026-02-24 18:38:22.429 | Intraday chart data file opened for NQH26-CME 2026-02-24 18:38:22.429 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-02-24 18:38:22.429 | 2026-02-24 18:38:22.429 | Triggering next historical data download in queue. 2026-02-24 18:38:22.429 | Historical data for NQH26-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2026-02-24 18:38:22.429 | HD Request # 4 | Downloading Intraday chart data for GCJ26-COMEX to the file GCJ26-COMEX.scid. Service: comex 2026-02-24 18:38:22.430 | HD Request # 4 | Download start date-time: 2026-02-24 16:36:06.000000. File last date-time: 2026-02-24 16:36:06.533000 2026-02-24 18:38:22.430 | HD Request # 4 | Using server: ds26.sierracharts.com port 10150 2026-02-24 18:38:22.433 | NQH26-CME [CBV] 5 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:22.433 | NQH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:22.434 | NQH26-CME [CBV] 30 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:22.434 | NQH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:22.439 | Socket (2) | Creating socket. 2026-02-24 18:38:22.439 | Socket (2) | New receive buffer size: 0 2026-02-24 18:38:22.439 | Socket (2) | Connecting to IP: 64.152.155.17. 2026-02-24 18:38:22.449 | NQH26-CME [CBV] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:22.458 | NQH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:22.459 | NQH26-CME [CBV] 5 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:22.459 | NQH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:22.466 | NQH26-CME [CBV] #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:22.485 | NQH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:38:22.520 | NQH26-CME [CBV] #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:22.520 | NQH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:38:22.535 | Socket (1) | Socket gracefully closed by remote side. 2026-02-24 18:38:22.535 | Socket (1) | Closed. 2026-02-24 18:38:22.545 | NQH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:22.565 | NQH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:22.576 | HD Request # 3 | Requesting historical Daily data for GCJ26 starting at 2026-02-19. SC External HD service. 2026-02-24 18:38:22.576 | NQH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:22.596 | NQH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:22.604 | NQH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:38:22.680 | HD Request # 4 | Setting DTC encoding to Binary VLS 2026-02-24 18:38:22.680 | HD Request # 4 | Sending historical data logon request message. 2026-02-24 18:38:22.688 | NQH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:38:22.729 | Denali Data Feed | Starting real-time market data updates for: NQH26-CME (NQH26). ID: 1 Service code: cme 2026-02-24 18:38:22.730 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2026-02-24 18:38:22.730 | Denali Data Feed | Requesting security definition data for: NQH26-CME (NQH26). ID: 1 2026-02-24 18:38:22.730 | DTC Client socket (5) | Creating socket. 2026-02-24 18:38:22.730 | DTC Client socket (5) | New receive buffer size: 0 2026-02-24 18:38:22.730 | DTC Client socket (5) | Connecting to IP: 67.214.125.5. 2026-02-24 18:38:22.796 | NQH26-CME [CBV][M] 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-24 18:38:22.797 | NQH26-CME [CBV][M] 30 Min #1 | Chart data loading complete. 2026-02-24 18:38:22.832 | HD Request # 4 | Requesting Intraday data. Start date-time: 2026-02-24 16:36:06. Record interval: 0. Symbol: GCJ26 2026-02-24 18:38:22.846 | Denali Data Feed | Network connection to server complete. 2026-02-24 18:38:22.846 | Denali Data Feed | Starting socket receive thread. 2026-02-24 18:38:22.846 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-02-24 18:38:22.854 | HD Request # 3 | Receiving historical Daily data for GCJ26-COMEX starting at 2026-02-20. 2026-02-24 18:38:22.854 | HD Request # 3 | Writing historical Daily data to the file GCJ26-COMEX.dly. 2026-02-24 18:38:22.856 | HD Request # 3 | Bytes received: 226 2026-02-24 18:38:22.856 | HD Request # 3 | Received 4 Daily data records from 2026-02-20 00:00:00 to 2026-02-24 00:00:00 (5.0 days) and wrote 3 records for GCJ26-COMEX 2026-02-24 18:38:22.856 | HD Request # 3 | Completion time: 0s. 2026-02-24 18:38:22.856 | HD Request # 3 | Daily data download complete for GCJ26-COMEX. Unique request ID: 4 2026-02-24 18:38:22.856 | Removing historical data download ID 4. 2026-02-24 18:38:22.856 | 2026-02-24 18:38:22.856 | Triggering next historical data download in queue. 2026-02-24 18:38:22.856 | Mapping ESH26-CME to ESH26. Service code: cme 2026-02-24 18:38:22.857 | HD Request # 5 | Downloading Historical Daily chart data for ESH26-CME. Starting date: 2026-02-20. Service: scdataallservices 2026-02-24 18:38:22.952 | HD Request # 4 | Decompressing data. 2026-02-24 18:38:22.980 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-02-24 18:38:22.980 | Denali Data Feed | Sending logon request message. 2026-02-24 18:38:23.206 | HD Request # 4 | Receiving Intraday data for GCJ26-COMEX starting at 2026-02-24 16:36:06.510000 2026-02-24 18:38:23.324 | Socket (2) | CloseSocket call. 2026-02-24 18:38:23.324 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-02-24 18:38:23.356 | Created process C:\SierraChart\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_2 2026-02-24 18:38:23.363 | NQH26-CME [CBV][M] 5 Min #8 | Chart data loading complete. 2026-02-24 18:38:23.363 | Historical data download thread signaled to stop. 2026-02-24 18:38:23.363 | HD Request # 4 | Timestamp of first Intraday data file record written: 2026-02-24 16:36:10.073000. 2026-02-24 18:38:23.363 | HD Request # 4 | Received 12189 Intraday data records from 2026-02-24 16:36:06.510000 to 2026-02-24 18:38:21.042000 (2.0 hours. Delay: 2.3 seconds) and wrote 12187 records for GCJ26-COMEX 2026-02-24 18:38:23.370 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2026-02-24 18:38:21.042000 2026-02-24 18:38:23.370 | HD Request # 4 | Completion time: 1s. 2026-02-24 18:38:23.370 | HD Request # 4 | Intraday data download complete for GCJ26-COMEX. Unique request ID: 3 2026-02-24 18:38:23.370 | Removing historical data download ID 3. 2026-02-24 18:38:23.370 | Real-time Intraday chart data file updates started for GCJ26-COMEX 2026-02-24 18:38:23.370 | Intraday chart data file opened for GCJ26-COMEX 2026-02-24 18:38:23.370 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2026-02-24 18:38:23.370 | 2026-02-24 18:38:23.370 | Triggering next historical data download in queue. 2026-02-24 18:38:23.370 | Historical data for GCJ26-COMEX is delayed because connection to main data feed is not present. Current data will be received upon connection. 2026-02-24 18:38:23.370 | HD Request # 6 | Downloading Intraday chart data for ESH26-CME to the file ESH26-CME.scid. Service: cme 2026-02-24 18:38:23.371 | HD Request # 6 | Download start date-time: 2026-02-24 17:01:23.000000. File last date-time: 2026-02-24 17:01:23.067000 2026-02-24 18:38:23.371 | HD Request # 6 | Using server: ds32.sierracharts.com port 10149 2026-02-24 18:38:23.379 | HD Request # 5 | Requesting historical Daily data for ESH26 starting at 2026-02-19. SC External HD service. 2026-02-24 18:38:23.379 | GCJ26-COMEX [CBV] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:23.380 | GCJ26-COMEX [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:23.396 | GCJ26-COMEX [CBV] 5 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:23.397 | GCJ26-COMEX [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:23.411 | Socket (1) | Creating socket. 2026-02-24 18:38:23.411 | Socket (1) | New receive buffer size: 0 2026-02-24 18:38:23.411 | Socket (1) | Connecting to IP: 69.39.70.248. 2026-02-24 18:38:23.444 | Socket (2) | Socket gracefully closed by remote side. 2026-02-24 18:38:23.444 | Socket (2) | Closed. 2026-02-24 18:38:23.446 | GCJ26-COMEX [CBV] 30 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:23.447 | GCJ26-COMEX [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:23.486 | GCJ26-COMEX [CBV] 5 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:23.487 | GCJ26-COMEX [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:23.505 | GCJ26-COMEX [CBV] #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:23.506 | GCJ26-COMEX [CBV] #3 | Reloading chart. 2026-02-24 18:38:23.557 | GCJ26-COMEX [CBV] #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:23.559 | GCJ26-COMEX [CBV] #4 | Reloading chart. 2026-02-24 18:38:23.636 | Denali Data Feed | Received logon response. 2026-02-24 18:38:23.637 | Denali Data Feed | Server Name: SC Realtime Server. 2026-02-24 18:38:23.637 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-02-24 18:38:23.637 | Denali Data Feed | Successfully connected. 2026-02-24 18:38:23.637 | Denali Data Feed | Trading is not supported. 2026-02-24 18:38:23.637 | Denali Data Feed | MarketDepthIsSupported: 1 2026-02-24 18:38:23.637 | Added historical Intraday data request for NQH26-CME to the queue. 2026-02-24 18:38:23.637 | Intraday data recording state for symbol NQH26-CME is set to download 'Pending'. 2026-02-24 18:38:23.637 | Triggering next historical data download in queue. 2026-02-24 18:38:23.637 | Denali Data Feed | Restarting real-time data updates for symbol: NQH26-CME -> NQH26 2026-02-24 18:38:23.637 | HD Request # 5 | Receiving historical Daily data for ESH26-CME starting at 2026-02-20. 2026-02-24 18:38:23.637 | HD Request # 5 | Writing historical Daily data to the file ESH26-CME.dly. 2026-02-24 18:38:23.640 | HD Request # 5 | Bytes received: 241 2026-02-24 18:38:23.640 | HD Request # 5 | Received 4 Daily data records from 2026-02-20 00:00:00 to 2026-02-24 00:00:00 (5.0 days) and wrote 3 records for ESH26-CME 2026-02-24 18:38:23.641 | HD Request # 5 | Completion time: 1s. 2026-02-24 18:38:23.641 | HD Request # 5 | Daily data download complete for ESH26-CME. Unique request ID: 6 2026-02-24 18:38:23.641 | Removing historical data download ID 6. 2026-02-24 18:38:23.641 | 2026-02-24 18:38:23.641 | No download requests in the queue to start downloads for. 2026-02-24 18:38:23.642 | NQH26-CME [CBV][M] 5 Min #5 | Chart data loading complete. 2026-02-24 18:38:23.643 | NQH26-CME [CBV][M] 5 Min #5 | Reloading chart. 2026-02-24 18:38:23.655 | NQH26-CME [CBV][M] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 7, 2026-02-24 18:38:23.676 | GCJ26-COMEX [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:23.712 | GCJ26-COMEX [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:23.794 | GCJ26-COMEX [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:23.830 | GCJ26-COMEX [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:23.881 | GCJ26-COMEX [CBV] 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-24 18:38:23.886 | GCJ26-COMEX [CBV] 30 Min #1 | Chart data loading complete. 2026-02-24 18:38:23.887 | Denali Data Feed | Setting external service identifier for symbol NQH26-CME to 42002475 2026-02-24 18:38:23.887 | Denali Data Feed | Received security definition for symbol NQH26-CME 2026-02-24 18:38:23.887 | GCJ26-COMEX [CBV] #3 | Reloading chart. 2026-02-24 18:38:24.015 | GCJ26-COMEX [CBV] 5 Min #8 | Chart data loading complete. 2026-02-24 18:38:24.015 | GCJ26-COMEX [CBV] #4 | Reloading chart. 2026-02-24 18:38:24.158 | Denali Data Feed | Starting real-time market data updates for: GCJ26-COMEX (GCJ26). ID: 2 Service code: comex 2026-02-24 18:38:24.158 | Denali Data Feed | Requesting security definition data for: GCJ26-COMEX (GCJ26). ID: 2 2026-02-24 18:38:24.356 | Denali Data Feed | Setting external service identifier for symbol GCJ26-COMEX to 42000890 2026-02-24 18:38:24.356 | Denali Data Feed | Received security definition for symbol GCJ26-COMEX 2026-02-24 18:38:25.210 | GCJ26-COMEX [CBV][M] 5 Min #5 | Chart data loading complete. 2026-02-24 18:38:25.252 | GCJ26-COMEX [CBV][M] 30 Min #7 | Chart data loading complete. 2026-02-24 18:38:25.325 | GCJ26-COMEX [CBV][M] 30 Min #7 | Reloading chart. 2026-02-24 18:38:26.931 | GCJ26-COMEX [CBV][M] 30 Min #7 | Chart data loading complete. 2026-02-24 18:38:27.105 | HD Request # 6 | Setting DTC encoding to Binary VLS 2026-02-24 18:38:27.105 | HD Request # 6 | Sending historical data logon request message. 2026-02-24 18:38:27.191 | NQH26-CME [CBV][M] 30 Min #7 | Chart data loading complete. 2026-02-24 18:38:27.247 | NQH26-CME [CBV][M] 30 Min #7 | Reloading chart. 2026-02-24 18:38:27.255 | NQH26-CME [CBV][M] 30 Min #7 | Waiting for historical downloads to complete with the IDs: 7, 2026-02-24 18:38:27.395 | HD Request # 6 | Requesting Intraday data. Start date-time: 2026-02-24 17:01:23. Record interval: 0. Symbol: ESH26 2026-02-24 18:38:27.621 | Opened cached Intraday file: C:\SierraChart\Data\GCJ26-COMEX.scid. Thread ID: 12176 2026-02-24 18:38:27.649 | HD Request # 6 | Decompressing data. 2026-02-24 18:38:31.350 | GCJ26-COMEX [CBV][M] #3 | Chart data loading complete. 2026-02-24 18:38:33.385 | GCJ26-COMEX [CBV][M] #4 | Chart data loading complete. 2026-02-24 18:38:35.579 | DTC Protocol server | Incoming connection from 127.0.0.1. 2026-02-24 18:38:35.579 | DTC client #1. 127.0.0.1 (2) | Creating socket. 2026-02-24 18:38:35.579 | DTC client #1. 127.0.0.1 (2) | New receive buffer size: 262144 2026-02-24 18:38:35.579 | DTC client #1. 127.0.0.1 (2) | Allocated send buffers: 32 of 131072 bytes. 2026-02-24 18:38:35.579 | DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS 2026-02-24 18:38:35.580 | DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 2026-02-24 18:38:35.580 | DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. 2026-02-24 18:38:35.580 | DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: DanieleBaldo. Result text: Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices 2026-02-24 18:38:36.769 | NQH26-CME [CBV][M] #3 | Chart data loading complete. 2026-02-24 18:38:38.877 | Denali Data Feed | Starting real-time market data updates for: ESH26-CME (ESH26). ID: 3 Service code: cme 2026-02-24 18:38:38.877 | Denali Data Feed | Requesting security definition data for: ESH26-CME (ESH26). ID: 3 2026-02-24 18:38:39.076 | Denali Data Feed | Setting external service identifier for symbol ESH26-CME to 42140878 2026-02-24 18:38:39.076 | Denali Data Feed | Received security definition for symbol ESH26-CME 2026-02-24 18:38:40.576 | DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol ESH26-CME 2026-02-24 18:38:40.576 | Requesting market depth updates for: ESH26-CME if supported. NumLevels=100 2026-02-24 18:38:40.701 | Denali Data Feed | Clearing market depth for ESH26-CME 2026-02-24 18:38:44.574 | NQH26-CME [CBV][M] #4 | Chart data loading complete. 2026-02-24 18:38:56.908 | HD Request # 6 | Receiving Intraday data for ESH26-CME starting at 2026-02-24 17:01:23.062000 2026-02-24 18:38:58.452 | HD Request # 6 | Timestamp of first Intraday data file record written: 2026-02-24 17:01:23.712000. 2026-02-24 18:38:59.777 | Socket (1) | CloseSocket call. 2026-02-24 18:38:59.778 | Socket (1) | Shutdown started. Waiting for graceful close. 2026-02-24 18:38:59.778 | Historical data download thread signaled to stop. 2026-02-24 18:38:59.778 | HD Request # 6 | Received 119984 Intraday data records from 2026-02-24 17:01:23.062000 to 2026-02-24 18:38:57.273000 (97.6 minutes. Delay: 2.5 seconds) and wrote 119980 records for ESH26-CME 2026-02-24 18:38:59.785 | HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2026-02-24 18:38:57.273000 2026-02-24 18:38:59.786 | Added 34 Time and Sales records to Intraday data file for ESH26-CME after download. 2026-02-24 18:38:59.786 | HD Request # 6 | Completion time: 36s. 2026-02-24 18:38:59.786 | HD Request # 6 | Intraday data download complete for ESH26-CME. Unique request ID: 5 2026-02-24 18:38:59.786 | Removing historical data download ID 5. 2026-02-24 18:38:59.786 | Real-time Intraday chart data file updates started for ESH26-CME 2026-02-24 18:38:59.786 | Intraday chart data file opened for ESH26-CME 2026-02-24 18:38:59.786 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2026-02-24 18:38:59.786 | 2026-02-24 18:38:59.786 | Triggering next historical data download in queue. 2026-02-24 18:38:59.786 | Initiating new historical data download for ESH26-CME to get the latest data since the download was started while not connected to primary service. 2026-02-24 18:38:59.786 | Added historical Intraday data request for ESH26-CME to the queue. 2026-02-24 18:38:59.786 | Intraday data recording state for symbol ESH26-CME is set to download 'Pending'. 2026-02-24 18:38:59.786 | HD Request # 7 | Downloading Intraday chart data for ESH26-CME to the file ESH26-CME.scid. Service: cme 2026-02-24 18:38:59.791 | HD Request # 7 | Download start date-time: 2026-02-24 18:38:57.000000. File last date-time: 2026-02-24 18:38:57.872002 2026-02-24 18:38:59.791 | HD Request # 7 | Using server: ds28.sierracharts.com port 10150 2026-02-24 18:38:59.791 | Socket (3) | Creating socket. 2026-02-24 18:38:59.791 | Socket (3) | New receive buffer size: 0 2026-02-24 18:38:59.791 | Socket (3) | Connecting to IP: 67.214.125.5. 2026-02-24 18:38:59.832 | ESH26-CME [CBV] 30 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:59.832 | ESH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:38:59.834 | ESH26-CME [CBV] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:59.836 | ESH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:59.839 | ESH26-CME [CBV] #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:59.860 | ESH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:38:59.881 | ESH26-CME [CBV] 5 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:59.882 | ESH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:38:59.885 | ESH26-CME [CBV] 5 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:59.886 | ESH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:38:59.889 | ESH26-CME [CBV] #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:38:59.897 | Socket (1) | Socket gracefully closed by remote side. 2026-02-24 18:38:59.897 | Socket (1) | Closed. 2026-02-24 18:38:59.906 | ESH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:38:59.971 | ESH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:38:59.985 | ESH26-CME [CBV] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 8, 2026-02-24 18:38:59.998 | ESH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:39:00.009 | ESH26-CME [CBV] 30 Min #7 | Waiting for historical downloads to complete with the IDs: 8, 2026-02-24 18:39:00.028 | ESH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:39:00.040 | HD Request # 7 | Setting DTC encoding to Binary VLS 2026-02-24 18:39:00.040 | HD Request # 7 | Sending historical data logon request message. 2026-02-24 18:39:00.058 | ESH26-CME [CBV] #3 | Waiting for historical downloads to complete with the IDs: 8, 2026-02-24 18:39:00.066 | ESH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:39:00.076 | ESH26-CME [CBV] 5 Min #8 | Waiting for historical downloads to complete with the IDs: 8, 2026-02-24 18:39:00.082 | ESH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:39:00.092 | ESH26-CME [CBV] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 8, 2026-02-24 18:39:00.095 | ESH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:39:00.126 | ESH26-CME [CBV] #4 | Waiting for historical downloads to complete with the IDs: 8, 2026-02-24 18:39:00.186 | HD Request # 7 | Requesting Intraday data. Start date-time: 2026-02-24 18:38:57. Record interval: 0. Symbol: ESH26 2026-02-24 18:39:00.301 | HD Request # 7 | Decompressing data. 2026-02-24 18:39:00.418 | HD Request # 7 | Receiving Intraday data for ESH26-CME starting at 2026-02-24 18:38:57.273000 2026-02-24 18:39:00.418 | Socket (3) | CloseSocket call. 2026-02-24 18:39:00.418 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-02-24 18:39:00.418 | Historical data download thread signaled to stop. 2026-02-24 18:39:00.418 | HD Request # 7 | Received 35 Intraday data records from 2026-02-24 18:38:57.273000 to 2026-02-24 18:38:57.872002 (0.6 seconds. Delay: 2.5 seconds) and wrote 0 records for ESH26-CME 2026-02-24 18:39:00.418 | HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2026-02-24 18:38:57.872002 2026-02-24 18:39:00.418 | Added 22 Time and Sales records to Intraday data file for ESH26-CME after download. 2026-02-24 18:39:00.418 | HD Request # 7 | Timestamp of first Intraday data file record written: 2026-02-24 18:38:59.781000. 2026-02-24 18:39:00.418 | HD Request # 7 | Completion time: 1s. 2026-02-24 18:39:00.418 | HD Request # 7 | Intraday data download complete for ESH26-CME. Unique request ID: 8 2026-02-24 18:39:00.418 | Removing historical data download ID 8. 2026-02-24 18:39:00.418 | Real-time Intraday chart data file updates started for ESH26-CME 2026-02-24 18:39:00.418 | Intraday chart data file opened for ESH26-CME 2026-02-24 18:39:00.418 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2026-02-24 18:39:00.418 | 2026-02-24 18:39:00.418 | Triggering next historical data download in queue. 2026-02-24 18:39:00.418 | HD Request # 8 | Downloading Intraday chart data for NQH26-CME to the file NQH26-CME.scid. Service: cme 2026-02-24 18:39:00.419 | HD Request # 8 | Download start date-time: 2026-02-24 18:38:17.000000. File last date-time: 2026-02-24 18:38:17.605001 2026-02-24 18:39:00.419 | HD Request # 8 | Using server: ds26.sierracharts.com port 10149 2026-02-24 18:39:00.419 | Socket (1) | Creating socket. 2026-02-24 18:39:00.419 | Socket (1) | New receive buffer size: 0 2026-02-24 18:39:00.419 | Socket (1) | Connecting to IP: 64.152.155.17. 2026-02-24 18:39:00.431 | ESH26-CME [CBV] 5 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:00.458 | ESH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:39:00.462 | ESH26-CME [CBV] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:00.462 | ESH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:39:00.466 | ESH26-CME [CBV] 30 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:00.473 | ESH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:39:00.477 | ESH26-CME [CBV] #3 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:00.477 | ESH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:39:00.514 | ESH26-CME [CBV] 5 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:00.514 | ESH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:39:00.532 | ESH26-CME [CBV] #4 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:00.532 | Socket (3) | Socket gracefully closed by remote side. 2026-02-24 18:39:00.532 | Socket (3) | Closed. 2026-02-24 18:39:00.533 | ESH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:39:00.578 | ESH26-CME [CBV] 30 Min #1 | Reloading chart. 2026-02-24 18:39:00.622 | ESH26-CME [CBV] 5 Min #5 | Reloading chart. 2026-02-24 18:39:00.634 | ESH26-CME [CBV] #3 | Reloading chart. 2026-02-24 18:39:00.654 | HD Request # 8 | Setting DTC encoding to Binary VLS 2026-02-24 18:39:00.654 | HD Request # 8 | Sending historical data logon request message. 2026-02-24 18:39:00.692 | ESH26-CME [CBV] 30 Min #7 | Reloading chart. 2026-02-24 18:39:00.745 | ESH26-CME [CBV] 5 Min #8 | Reloading chart. 2026-02-24 18:39:00.757 | ESH26-CME [CBV] #4 | Reloading chart. 2026-02-24 18:39:00.802 | HD Request # 8 | Requesting Intraday data. Start date-time: 2026-02-24 18:38:17. Record interval: 0. Symbol: NQH26 2026-02-24 18:39:00.923 | HD Request # 8 | Decompressing data. 2026-02-24 18:39:01.045 | HD Request # 8 | Receiving Intraday data for NQH26-CME starting at 2026-02-24 18:38:17.044000 2026-02-24 18:39:01.045 | Socket (1) | CloseSocket call. 2026-02-24 18:39:01.045 | Socket (1) | Shutdown started. Waiting for graceful close. 2026-02-24 18:39:01.047 | Historical data download thread signaled to stop. 2026-02-24 18:39:01.047 | HD Request # 8 | Timestamp of first Intraday data file record written: 2026-02-24 18:38:18.495000. 2026-02-24 18:39:01.047 | HD Request # 8 | Received 260 Intraday data records from 2026-02-24 18:38:17.044000 to 2026-02-24 18:38:57.644000 (40.6 seconds. Delay: 3.4 seconds) and wrote 247 records for NQH26-CME 2026-02-24 18:39:01.056 | HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2026-02-24 18:38:57.644000 2026-02-24 18:39:01.056 | Added 27 Time and Sales records to Intraday data file for NQH26-CME after download. 2026-02-24 18:39:01.057 | HD Request # 8 | Completion time: 1s. 2026-02-24 18:39:01.057 | HD Request # 8 | Intraday data download complete for NQH26-CME. Unique request ID: 7 2026-02-24 18:39:01.057 | Removing historical data download ID 7. 2026-02-24 18:39:01.057 | Real-time Intraday chart data file updates started for NQH26-CME 2026-02-24 18:39:01.057 | Intraday chart data file opened for NQH26-CME 2026-02-24 18:39:01.057 | HD Request # 8 | Enabling Intraday chart updating for symbol. 2026-02-24 18:39:01.057 | 2026-02-24 18:39:01.057 | No download requests in the queue to start downloads for. 2026-02-24 18:39:01.155 | NQH26-CME [CBV][M] 30 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:01.156 | NQH26-CME [CBV][M] 30 Min #7 | Reloading chart. 2026-02-24 18:39:01.156 | NQH26-CME [CBV][M] 5 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. 2026-02-24 18:39:01.157 | NQH26-CME [CBV][M] 5 Min #5 | Reloading chart. 2026-02-24 18:39:01.163 | Socket (1) | Socket gracefully closed by remote side. 2026-02-24 18:39:01.163 | Socket (1) | Closed. 2026-02-24 18:39:01.255 | NQH26-CME [CBV][M] 5 Min #5 | Reloading chart. 2026-02-24 18:39:01.265 | NQH26-CME [CBV][M] 30 Min #7 | Reloading chart. 2026-02-24 18:39:02.409 | NQH26-CME [CBV][M] 5 Min #5 | Chart data loading complete. 2026-02-24 18:39:02.668 | Opened cached Intraday file: C:\SierraChart\Data\NQH26-CME.scid. Thread ID: 12176 2026-02-24 18:39:02.672 | Opened cached Intraday file: C:\SierraChart\Data\ESH26-CME.scid. Thread ID: 12176 2026-02-24 18:39:03.798 | ESH26-CME [CBV][M] 5 Min #8 | Chart data loading complete. 2026-02-24 18:39:03.799 | ESH26-CME [CBV][M] 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-24 18:39:03.824 | ESH26-CME [CBV][M] 30 Min #1 | Chart data loading complete. 2026-02-24 18:39:05.494 | NQH26-CME [CBV][M] 30 Min #7 | Chart data loading complete. 2026-02-24 18:39:08.372 | ESH26-CME [CBV][M] 5 Min #5 | Chart data loading complete. 2026-02-24 18:39:08.432 | ESH26-CME [CBV][M] 30 Min #7 | Chart data loading complete. 2026-02-24 18:39:08.454 | ESH26-CME [CBV][M] 30 Min #7 | Reloading chart. 2026-02-24 18:39:08.478 | ESH26-CME [CBV][M] 5 Min #5 | Reloading chart. 2026-02-24 18:39:16.200 | ESH26-CME [CBV][M] 30 Min #7 | Chart data loading complete. 2026-02-24 18:39:16.233 | ESH26-CME [CBV][M] 5 Min #5 | Chart data loading complete. 2026-02-24 18:39:21.649 | ESH26-CME [CBV][M] #4 | Chart data loading complete. 2026-02-24 18:39:27.559 | ESH26-CME [CBV][M] #3 | Chart data loading complete. 2026-02-24 18:44:21.617 | The message log has been sent to support. * 2026-02-24 18:44:21.617 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. 2026-02-24 18:44:21.617 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 2026-02-24 18:44:21.617 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 64.152.155.19. 2026-02-24 18:44:22.313 | The Message Log was sent. Result: Message Log received. * 2026-02-24 18:44:22.590 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. 2026-02-24 18:44:22.590 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-02-24 18:44:22.702 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-02-24 18:44:22.702 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-02-24 18:45:09.223 | The message log has been sent to support. * 2026-02-24 18:45:09.223 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. 2026-02-24 18:45:09.223 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | New receive buffer size: 0 2026-02-24 18:45:09.223 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 64.152.155.19. 2026-02-24 18:45:09.914 | The Message Log was sent. Result: Message Log received. * 2026-02-24 18:45:10.168 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | CloseSocket call. 2026-02-24 18:45:10.168 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. 2026-02-24 18:45:10.278 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. 2026-02-24 18:45:10.278 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. |
| [2026-02-24 18:47:56] |
| User275124 - Posts: 5 |
|
Now Is working well
|
| [2026-02-24 19:27:00] |
| John - SC Support - Posts: 44784 |
|
There is nothing in the log showing any issues. When you have an issue, you can get us the log and we can take a look, but most likely it is something about the Internet connectivity between your location and the data servers we have. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-24 19:32:07] |
| User275124 - Posts: 5 |
|
Okay thank you, if it happens do i have to send to you the log By email?
|
| [2026-02-24 19:48:31] |
| John - SC Support - Posts: 44784 |
|
You can either open a new ticket and let us know what occurred and copy and paste the log into that ticket (as you have done above). Or you can send the log to use using the "Send for Analysis" button at the top of the Message Log, then start a new ticket and let us know you sent the log to us for review and tell us what was occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-25 06:42:18] |
| User275124 - Posts: 5 |
|
Ok, thank’s for the support, Have a nice week. |
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