Support Board
Date/Time: Sun, 12 Apr 2026 12:56:47 +0000
Price Line and Candles Frozen
View Count: 135
| [2026-02-23 15:23:42] |
| User558380 - Posts: 57 |
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Hi! One day last week and again today my candles and the price line freezes but I can see price moving in the price column. I try reloading and recalculating but that doesn't seem to work. I've tried logging out of Sierra completely and usually when I reopen it, that will fix the issue. Do you have an idea of what might be causing this? Thanks so much. Julie |
| [2026-02-23 16:39:43] |
| Sierra_Chart Engineering - Posts: 23486 |
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Tell us one symbol you have an issue with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-23 17:18:52] |
| User558380 - Posts: 57 |
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Hi! It was ESH6. After reloading and recalculating a few times, it's been working. It also happened with NQH6. Thanks much.
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| [2026-02-23 18:34:58] |
| Sierra_Chart Engineering - Posts: 23486 |
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Most likely this is relating to Session Times settings in the Chart Settings. Next time there is an issue, refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-23 18:35:17
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| [2026-02-24 12:41:04] |
| User558380 - Posts: 57 |
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Sounds great! Thanks so much for your help.
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