Support Board
Date/Time: Mon, 23 Feb 2026 01:23:48 +0000
All charts in all chartbooks are black screens
View Count: 63
| [2026-02-22 20:04:19] |
| User303857 - Posts: 178 |
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Hello Support All charts in all chartbooks are black screens in all instances. Restarted in safe mode ... same problem Selected load no charts in safe mode same problem when opening any chart books or a new chat Sim mode.... same problem Update translate charts to current service ... same problem Shut down computer & restart .... same problem It is updated to the current version Thanks Date Time Of Last Edit: 2026-02-22 20:06:49
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| [2026-02-22 20:40:59] |
| Sierra_Chart Engineering - Posts: 22966 |
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Completely black? Open one of the Chartbooks and then: Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) This will provide us the additional information we need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-22 20:48:19] |
| User303857 - Posts: 178 |
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Message log I tried a new intraday chart and same problem black screen , tried opening up an older chart book same problem. (Log removed. No obvious issue.) Date Time Of Last Edit: 2026-02-22 22:31:19
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| [2026-02-22 22:11:16] |
| User303857 - Posts: 178 |
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Rolled back the version and still nothing. Updated again to the current version .... still no visible anything Opened 2 other instances and nothing on them either. File attached Date Time Of Last Edit: 2026-02-22 22:16:28
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 NOTHING.png / V - Attached On 2026-02-22 22:11:10 UTC - Size: 36.33 KB - 6 views |
| [2026-02-22 22:30:56] |
| Sierra_Chart Engineering - Posts: 22966 |
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Are you available for us to call and do a remote assistance session so we can look into this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-22 23:56:09] |
| User303857 - Posts: 178 |
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Yes, give an idea of what time?
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| [2026-02-23 00:02:03] |
| Sierra_Chart Engineering - Posts: 22966 |
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We are able to call right now. Confirm that is all right.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-23 00:02:18
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| [2026-02-23 00:03:53] |
| User303857 - Posts: 178 |
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yes
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| [2026-02-23 00:20:26] |
| Sierra_Chart Engineering - Posts: 22966 |
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User has been called. The issue was that OpenGL was enabled and we do not know why on the user's system, when using OpenGL, there was no graphics rendering at all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-23 00:28:17] |
| User303857 - Posts: 178 |
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Thanks for the assistance, I will keep open GL off, probably forever. Here is the vertical price line from the built in studies... not sure if it is accurate. |
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