Support Board
Date/Time: Tue, 07 Apr 2026 22:14:40 +0000
My Denali Exchange Feed For GC (Comex) is lagging, and not printing the right candles
View Count: 177
| [2026-02-19 03:45:21] |
| User903484 - Posts: 2 |
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As stated, my Denali Exchange Feed For GC (Comex) is lagging, and not printing the right candles, this is a big problem as its not being reliable on its own and im paying for the data, I will attach pictures of an exmple, its not the only time it has done it, it has happened a lot recenlty, I want to know how I can fix this, because if I cant, then im paying for the COMEX data for nothing. https://www.sierrachart.com/image.php?Image=1771472520795.png |
 Screenshot_29.png / V - Attached On 2026-02-19 03:25:06 UTC - Size: 58.75 KB - 37 views Screenshot_30.png / V - Attached On 2026-02-19 03:25:21 UTC - Size: 70.68 KB - 38 views |
| [2026-02-19 05:14:28] |
| Sierra_Chart Engineering - Posts: 23450 |
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The Rithmic chart you are comparing to is micro gold. If you want micro gold use the symbol MGCJ26_FUT_CME And make sure you do not have any filtering enabled: Chart Settings: Volume Filter (Chart >> Chart Settings >> Data Limiting >> Volume Filter Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-19 15:29:30] |
| User903484 - Posts: 2 |
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Yeah I’m comparing it because that’s what it should be looking like, that comparison was just because that’s where I take my positions on & it’s a rithmic connection there. I’m not trying to look at MGC on my sierra, I’m trying to get the right data for the regular mini GC, the candles are not loading right as you see where I pointed at with the arrow.
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| [2026-02-19 18:02:01] |
| John - SC Support - Posts: 45527 |
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The two data points you point to in the image are perfectly correct. Attached is the data as we see it in our chart, which matches your data. Whatever it is that you think is occurring is only what the market is actually doing at that time. Keep in mind, you are looking at the evening session, for which the trading is much lower. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| GCJ26-COMEX[M] 1 Min #5 2026-02-19 11~59~18.729.png / V - Attached On 2026-02-19 18:01:56 UTC - Size: 28.6 KB - 31 views |
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