Support Board
Date/Time: Mon, 02 Feb 2026 07:58:15 +0000
chart updating fine in RTraderPro, but not updating in SC!
View Count: 18
| [2026-02-02 03:48:20] |
| User85195 - Posts: 61 |
|
2026-02-02 12:40:49.175 | Trade activity files set size: 6332 2026-02-02 12:40:49.178 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-02-02 12:40:49.195 | Reading Internal Order ID file. 2026-02-02 12:40:49.196 | Reading Trade Orders file. 2026-02-02 12:40:49.196 | Reading Trade Positions file. 2026-02-02 12:40:49.196 | Reading Trade Account Data files. 2026-02-02 12:40:49.197 | UDPListener (1772). Port 22904 | Listening on UDP port 22904. 2026-02-02 12:40:49.197 | NTP Client | Add Server: 0.pool.ntp.org Port: 123 2026-02-02 12:40:49.197 | NTP Client | Add Server: 1.pool.ntp.org Port: 123 2026-02-02 12:40:49.197 | NTP Client | Add Server: 2.pool.ntp.org Port: 123 2026-02-02 12:40:49.197 | NTP Client | Add Server: 3.pool.ntp.org Port: 123 2026-02-02 12:40:49.197 | Software version: 2874 64-bit 2026-02-02 12:40:49.197 | Primary Thread ID: 24028 2026-02-02 12:40:49.197 | Usage end date: 2026-03-27 2026-02-02 12:40:49.197 | Enabled for: Sierra Chart Historical Data Service. 2026-02-02 12:40:49.197 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-02-02 12:40:49.197 | Enabled for: Delayed Denali Exchange Data Feed. 2026-02-02 12:40:49.197 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-02-02 12:40:49.197 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-02-02 12:40:49.197 | Custom symbol settings values: enabled 2026-02-02 12:40:49.197 | Chart Update Interval: 100 2026-02-02 12:40:49.197 | Intraday Data Storage Time Unit: 0 2026-02-02 12:40:49.197 | Time Zone: +09:00:00 (JST+09) 2026-02-02 12:40:49.197 | 2026-02-02 03:40:49 Local computer time in UTC 2026-02-02 12:40:49.197 | 2026-02-02 12:40:49 Local computer time in SC Time Zone 2026-02-02 12:40:49.197 | 2026-02-02 03:40:45 Server time in UTC 2026-02-02 12:40:49.197 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-02-02 12:40:49.197 | Program path: C:\Trading\Flexy\ 2026-02-02 12:40:49.197 | Data Files path: C:\Trading\Flexy\Data\ 2026-02-02 12:40:49.197 | OS Version Number: 10.0 2026-02-02 12:40:49.197 | Locale Setting: C 2026-02-02 12:40:49.197 | Crash reporter started: true 2026-02-02 12:40:49.197 | 2026-02-02 12:40:49.198 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-02-02 12:40:49.198 | NTP Client | Service successfully started. 2026-02-02 12:40:49.210 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-02-02 12:40:49.375 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-02-02 12:40:49.375 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-02-02 12:40:49.432 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-02-02 12:40:49.432 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-02-02 12:40:49.432 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2026-02-02 12:40:49.437 | NTPClient (5) | Creating socket. 2026-02-02 12:40:49.437 | NTPClient (5) | New receive buffer size: 0 2026-02-02 12:40:49.437 | NTPClient (5) | Connecting to IP: 172.105.192.74. 2026-02-02 12:40:49.441 | NTPClient (6) | Creating socket. 2026-02-02 12:40:49.441 | NTPClient (6) | New receive buffer size: 0 2026-02-02 12:40:49.441 | NTPClient (6) | Connecting to IP: 108.160.132.224. 2026-02-02 12:40:49.445 | NTPClient (7) | Creating socket. 2026-02-02 12:40:49.445 | NTPClient (7) | New receive buffer size: 0 2026-02-02 12:40:49.445 | NTPClient (7) | Connecting to IP: 129.250.35.251. 2026-02-02 12:40:49.451 | NTPClient (9) | Creating socket. 2026-02-02 12:40:49.451 | NTPClient (9) | New receive buffer size: 0 2026-02-02 12:40:49.451 | NTPClient (9) | Connecting to IP: 85.121.50.82. 2026-02-02 12:40:49.696 | Received 5 login tokens. 2026-02-02 12:40:50.137 | Symbol settings MD5 received. Request ID: 1. 2026-02-02 12:40:50.137 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-02-02 12:40:50.205 | NTP Client | Sending packet to 0.pool.ntp.org:123 2026-02-02 12:40:50.205 | NTP Client | Sending packet to 1.pool.ntp.org:123 2026-02-02 12:40:50.205 | NTP Client | Sending packet to 2.pool.ntp.org:123 2026-02-02 12:40:50.205 | NTP Client | Sending packet to 3.pool.ntp.org:123 2026-02-02 12:40:50.210 | NTP Client | Received Packet | RoundTripDelay=0.003973960876464844, SystemClockOffset=-1.0161032676696777 2026-02-02 12:40:50.210 | NTP Client | Received Packet | RoundTripDelay=0.003975391387939453, SystemClockOffset=-1.0187299251556396 2026-02-02 12:40:50.210 | NTP Client | Received Packet | RoundTripDelay=0.003980159759521484, SystemClockOffset=-1.0156590938568115 2026-02-02 12:40:50.210 | NTP Client | Received Packet | RoundTripDelay=0.004967689514160156, SystemClockOffset=-1.0160722732543945 2026-02-02 12:40:50.577 | Rithmic Direct - DTC | Wrote file: C:\Trading\Flexy\RithmicConnections.json. Size: 110576 2026-02-02 12:40:50.577 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-02-02 12:40:50.844 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-02-02 12:40:50.844 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2026-02-02 12:40:51.008 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2026-02-02 12:40:51.008 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-02-02 12:40:51.220 | NTP Client | Set System Time failed: Windows error code 1314: A required privilege is not held by the client. 2026-02-02 12:40:51.692 | Requested user files to download. 2026-02-02 12:40:53.700 | 2026-02-02 12:40:53.701 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Tokyo-Non-Aggregated 2026-02-02 12:40:53.701 | Rithmic Direct - DTC | Trading server address/port: rsc-jp.rithmic.com:40800 2026-02-02 12:40:53.702 | Rithmic Direct - DTC | Connecting to the server rsc-jp.rithmic.com. Port 40800 2026-02-02 12:40:53.955 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-02-02 12:40:53.955 | DTC Client socket (1) | New receive buffer size: 0 2026-02-02 12:40:53.955 | DTC Client socket (1) | Connecting to IP: 13.231.37.66. 2026-02-02 12:40:53.964 | Rithmic Direct - DTC | Network connection to server complete. 2026-02-02 12:40:53.964 | Rithmic Direct - DTC | Starting socket receive thread. 2026-02-02 12:40:53.964 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-02-02 12:40:53.964 | Rithmic Direct - DTC | Sending logon request message. 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Received logon response. 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Server Name: . 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Successfully connected. 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Trading is supported. 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | OCO Orders supported. 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-02-02 12:40:54.321 | Rithmic Direct - DTC | Connection to server complete. 2026-02-02 12:40:54.322 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-02-02 12:40:56.765 | MGCJ6.COMEX #12 | Reloading chart. 2026-02-02 12:40:56.765 | MGCJ6.COMEX #12 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:40:56.767 | MGCJ6.COMEX #12 | Chart data loading complete. 2026-02-02 12:40:56.772 | MGCJ6.COMEX [CB] Daily #1 | Reloading chart. 2026-02-02 12:40:56.772 | MGCJ6.COMEX [CB] Daily #1 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2026-02-02 12:40:56.772 | MGCJ6.COMEX [CB] Daily #1 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2026-02-02 12:40:57.100 | MGCJ6.COMEX [CB] 30 Min #3 | Reloading chart. 2026-02-02 12:40:57.102 | Rithmic Direct - DTC | Using primary service for historical data for MGCJ6.COMEX 2026-02-02 12:40:57.102 | Starting DelayedDownloadMonitoringTimer 2026-02-02 12:40:57.102 | Starting HDTimeoutTimer 2026-02-02 12:40:57.102 | Historical data service client indicated that downloads are not enabled. Symbol: MGCJ6.COMEX. Data Type: Intraday data. 2026-02-02 12:40:57.102 | Historical data download ID 1 not found when removing ID from outstanding request set. 2026-02-02 12:40:57.102 | Using symbol data fast lookup vector 2026-02-02 12:40:57.102 | Real-time Intraday chart data file updates started for MGCJ6.COMEX 2026-02-02 12:40:57.102 | Intraday chart data file opened for MGCJ6.COMEX 2026-02-02 12:40:57.140 | MGCJ6.COMEX [CB] 120 Min #4 | Reloading chart. 2026-02-02 12:40:57.175 | MGCJ6.COMEX [CB] 7.0 Range #5 | Reloading chart. 2026-02-02 12:40:57.345 | MGCJ6.COMEX [CB] 3030 Trades #6 | Reloading chart. 2026-02-02 12:40:57.381 | MGCJ6.COMEX [CB] 3000 Trades #8 | Reloading chart. 2026-02-02 12:40:57.418 | MGCJ6.COMEX [CB] 60 Min #7 | Reloading chart. 2026-02-02 12:40:57.457 | MGCJ6.COMEX [CB] 2970 Trades #2 | Reloading chart. 2026-02-02 12:40:57.516 | MNQH6.CME [CB] 30.00 Range #9 | Reloading chart. 2026-02-02 12:40:57.517 | Rithmic Direct - DTC | Using primary service for historical data for MNQH6.CME 2026-02-02 12:40:57.517 | Historical data service client indicated that downloads are not enabled. Symbol: MNQH6.CME. Data Type: Intraday data. 2026-02-02 12:40:57.517 | Historical data download ID 2 not found when removing ID from outstanding request set. 2026-02-02 12:40:57.517 | Real-time Intraday chart data file updates started for MNQH6.CME 2026-02-02 12:40:57.517 | Intraday chart data file opened for MNQH6.CME 2026-02-02 12:40:57.566 | MBTG6.CME [CB] 350 Range #10 | Reloading chart. 2026-02-02 12:40:57.570 | Rithmic Direct - DTC | Using primary service for historical data for MBTG6.CME 2026-02-02 12:40:57.570 | Historical data service client indicated that downloads are not enabled. Symbol: MBTG6.CME. Data Type: Intraday data. 2026-02-02 12:40:57.570 | Historical data download ID 3 not found when removing ID from outstanding request set. 2026-02-02 12:40:57.570 | Real-time Intraday chart data file updates started for MBTG6.CME 2026-02-02 12:40:57.570 | Intraday chart data file opened for MBTG6.CME 2026-02-02 12:40:57.649 | MGCJ6.COMEX [CB] Daily #1 | Chart data loading complete. 2026-02-02 12:40:57.707 | Rithmic Direct - DTC | Starting real-time market data updates for: MGCJ6.COMEX. ID: 1 Service code: rithmic.trading 2026-02-02 12:40:57.707 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: MGCJ6.COMEX. 2026-02-02 12:40:57.707 | Rithmic Direct - DTC | Requesting security definition data for: MGCJ6.COMEX. ID: 1 2026-02-02 12:40:57.709 | MGCJ6.COMEX [CB] Daily #1 | Reloading chart. 2026-02-02 12:40:57.709 | MGCJ6.COMEX [CB] Daily #1 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2026-02-02 12:40:57.709 | MGCJ6.COMEX [CB] Daily #1 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2026-02-02 12:40:58.227 | MBTG6.CME [CB] 350 Range #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:40:58.235 | MBTG6.CME [CB] 350 Range #10 | Chart data loading complete. 2026-02-02 12:40:58.253 | Rithmic Direct - DTC | Starting real-time market data updates for: MNQH6.CME. ID: 2 Service code: rithmic.trading 2026-02-02 12:40:58.253 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: MNQH6.CME. 2026-02-02 12:40:58.253 | Rithmic Direct - DTC | Requesting security definition data for: MNQH6.CME. ID: 2 2026-02-02 12:40:58.254 | MBTG6.CME [CB] 350 Range #10 | Reloading chart. 2026-02-02 12:40:58.321 | Chart #1 has tagged chart #10 for full recalculation. Chartbook: MGC.cht 2026-02-02 12:40:58.332 | MGCJ6.COMEX [CB] Daily #1 | Chart data loading complete. 2026-02-02 12:40:58.356 | MGCJ6.COMEX [CB] 120 Min #4 | Chart data loading complete. 2026-02-02 12:40:58.357 | MGCJ6.COMEX [CB] 120 Min #4 | Reloading chart. 2026-02-02 12:40:58.400 | Rithmic Direct - DTC | Starting real-time market data updates for: MBTG6.CME. ID: 3 Service code: rithmic.trading 2026-02-02 12:40:58.400 | Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: MBTG6.CME. 2026-02-02 12:40:58.400 | Rithmic Direct - DTC | Requesting security definition data for: MBTG6.CME. ID: 3 2026-02-02 12:40:58.643 | MBTG6.CME [CB] 350 Range #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:40:58.653 | MBTG6.CME [CB] 350 Range #10 | Chart data loading complete. 2026-02-02 12:40:58.753 | MNQH6.CME [CB] 30.00 Range #9 | Chart data loading complete. 2026-02-02 12:40:58.818 | MNQH6.CME [CB] 30.00 Range #9 | Reloading chart. 2026-02-02 12:40:59.074 | MGCJ6.COMEX [CB] 3030 Trades #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:40:59.081 | MGCJ6.COMEX [CB] 3030 Trades #6 | Chart data loading complete. 2026-02-02 12:40:59.101 | MGCJ6.COMEX [CB] 3030 Trades #6 | Reloading chart. 2026-02-02 12:40:59.167 | MGCJ6.COMEX [CB] 3000 Trades #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:40:59.184 | MGCJ6.COMEX [CB] 3000 Trades #8 | Chart data loading complete. 2026-02-02 12:40:59.209 | MGCJ6.COMEX [CB] 30 Min #3 | Chart data loading complete. 2026-02-02 12:40:59.212 | MGCJ6.COMEX [CB] 30 Min #3 | Reloading chart. 2026-02-02 12:40:59.250 | MGCJ6.COMEX [CB] 2970 Trades #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:40:59.257 | MGCJ6.COMEX [CB] 2970 Trades #2 | Chart data loading complete. 2026-02-02 12:40:59.266 | MGCJ6.COMEX [CB] 2970 Trades #2 | Reloading chart. 2026-02-02 12:40:59.311 | MGCJ6.COMEX [CB] 3000 Trades #8 | Reloading chart. 2026-02-02 12:40:59.353 | Requesting market depth updates for: MGCJ6.COMEX if supported. NumLevels=50 2026-02-02 12:40:59.353 | Separate subscription for market depth updates not supported. MGCJ6.COMEX 2026-02-02 12:40:59.561 | MGCJ6.COMEX [CB] 7.0 Range #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:40:59.575 | MGCJ6.COMEX [CB] 7.0 Range #5 | Chart data loading complete. 2026-02-02 12:40:59.589 | MGCJ6.COMEX [CB] 7.0 Range #5 | Reloading chart. 2026-02-02 12:40:59.647 | MGCJ6.COMEX [CB] 60 Min #7 | Chart data loading complete. 2026-02-02 12:40:59.647 | MGCJ6.COMEX [CB] 60 Min #7 | Reloading chart. 2026-02-02 12:41:00.643 | MNQH6.CME [CB] 30.00 Range #9 | Chart data loading complete. 2026-02-02 12:41:01.548 | MGCJ6.COMEX [CB] 120 Min #4 | Chart data loading complete. 2026-02-02 12:41:02.232 | MGCJ6.COMEX [CB] 3030 Trades #6 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:41:02.245 | MGCJ6.COMEX [CB] 3030 Trades #6 | Chart data loading complete. 2026-02-02 12:41:02.406 | MGCJ6.COMEX [CB] 2970 Trades #2 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:41:02.421 | MGCJ6.COMEX [CB] 2970 Trades #2 | Chart data loading complete. 2026-02-02 12:41:02.473 | MGCJ6.COMEX [CB] 3000 Trades #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:41:02.494 | MGCJ6.COMEX [CB] 3000 Trades #8 | Chart data loading complete. 2026-02-02 12:41:03.178 | MGCJ6.COMEX [CB] 30 Min #3 | Chart data loading complete. 2026-02-02 12:41:03.217 | MGCJ6.COMEX [CB] 7.0 Range #5 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-02-02 12:41:03.239 | MGCJ6.COMEX [CB] 7.0 Range #5 | Chart data loading complete. 2026-02-02 12:41:03.532 | MGCJ6.COMEX [CB] 60 Min #7 | Chart data loading complete. 2026-02-02 12:41:13.713 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2026-02-02 12:41:13.714 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 0 2026-02-02 12:41:13.714 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 216.66.0.130. 2026-02-02 12:41:14.873 | Rithmic Direct - DTC | Wrote file: C:\Trading\Flexy\RithmicConnections.json. Size: 110576 2026-02-02 12:41:14.874 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-02-02 12:41:15.123 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2026-02-02 12:41:15.123 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2026-02-02 12:41:15.290 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2026-02-02 12:41:15.290 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Closed. 2026-02-02 12:41:50.462 | NTP Client | Sending packet to 0.pool.ntp.org:123 2026-02-02 12:41:50.462 | NTP Client | Sending packet to 1.pool.ntp.org:123 2026-02-02 12:41:50.462 | NTP Client | Sending packet to 2.pool.ntp.org:123 2026-02-02 12:41:50.462 | NTP Client | Sending packet to 3.pool.ntp.org:123 2026-02-02 12:41:50.466 | NTP Client | Received Packet | RoundTripDelay=0.004976749420166016, SystemClockOffset=-1.0176150798797607 2026-02-02 12:41:50.467 | NTP Client | Received Packet | RoundTripDelay=0.0049877166748046875, SystemClockOffset=-1.0147171020507812 2026-02-02 12:41:50.467 | NTP Client | Received Packet | RoundTripDelay=0.005959510803222656, SystemClockOffset=-1.014801025390625 2026-02-02 12:41:50.471 | NTP Client | Received Packet | RoundTripDelay=0.009047508239746094, SystemClockOffset=-1.0132341384887695 2026-02-02 12:41:51.476 | NTP Client | Set System Time failed: Windows error code 1314: A required privilege is not held by the client. |
| [2026-02-02 05:37:29] |
| Sierra_Chart Engineering - Posts: 22618 |
|
Activate the exchanges for the symbols you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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