Support Board
Date/Time: Mon, 02 Feb 2026 07:58:50 +0000
Ghost account
View Count: 34
| [2026-02-01 15:27:09] |
| R1sk - Posts: 256 |
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The service gives me the following notification every time I make payments to my current account AC87874. I no longer have the login details for that overlapping account, so I cannot remove the overlapping account by myself. Could you please remove the account on my behalf, as I have not used it for about 8 years? Action Result / Notices:
You have the following other Sierra Chart accounts (based on email address): Mastersoft Oy - Last Login: 2017-11-04 11:28:10 (97.13 months ago) Make sure you are making a payment to the correct account. To ensure you are using the correct account, log into this page by selecting Help >> Add Usage Credit from within the Sierra Chart program. Notice: Sierra Chart License Agreement has not been submitted. Complete it here. |
| [2026-02-02 06:38:35] |
| Sierra_Chart Engineering - Posts: 22618 |
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We are taking care of this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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