Support Board
Date/Time: Fri, 30 Jan 2026 18:58:40 +0000
Timeout Error When Logging In Sierra Chart Desktop Client (Mobile Hotspot Also Failed)
View Count: 16
| [2026-01-30 10:12:35] |
| User938322 - Posts: 1 |
|
Dear Sierra Chart Support Team, My account name is **WY070804**. I am encountering a **timeout error** ("Timeout error. There was no response.") when trying to log in to the Sierra Chart desktop client, and the login has failed repeatedly. I have tried the following troubleshooting steps, but the problem persists: 1. **Switched networks:** Tried connecting via my mobile hotspot instead of my campus network. 2. **Disabled security software:** Turned off Windows Firewall and all third-party antivirus programs. 3. **Reset network settings:** Executed `netsh winsock reset` and restarted my computer. 4. **Reinstalled the software:** Uninstalled Sierra Chart, deleted the installation folder, and reinstalled the latest version with administrator privileges. A key observation: I can access the Sierra Chart website and this Support Board without any issues. This confirms that my network can reach your servers, and the problem is isolated to the desktop client. I have attached a screenshot of the error popup for your reference. Could you please help me resolve this login issue? Thank you very much for your assistance! |
Private File Private File Attachment Deleted. |
| [2026-01-30 15:41:04] |
| John - SC Support - Posts: 44317 |
|
You attached the "SierraChartFileDownloader.exe" files. We need to see an image of what you are getting when you try to login.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: