Support Board
Date/Time: Sat, 24 Jan 2026 09:55:37 +0000
equities data disconnection / missing this evening
View Count: 79
| [2026-01-24 00:17:00] |
| $tack - Posts: 116 |
|
This evening around 620p EST my data feed for at least equities data was not working 2026-01-23 18:22:15.129 | DTC Client socket (6) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. *
The connection started working again around 657p. However the missing data did not get filled. Also not sure if it was coincidence, but the sierrachart website was not reachable for me around that time. Fwiw, other websites and equities data providers were working for me. |
| [2026-01-24 00:21:43] |
| $tack - Posts: 116 |
|
and it seems to not be working again
|
| [2026-01-24 00:50:04] |
| User414533 - Posts: 123 |
|
I'm having problems with historical data downloading as well. Can't get past 1/16/2026 on MNQ
|
| [2026-01-24 00:58:32] |
| es10pt - Posts: 10 |
|
This is a problem we all share. I also received the 10060 error message.
|
| [2026-01-24 01:12:00] |
| juicebro - Posts: 113 |
|
There's a problem with the servers currently.
|
| [2026-01-24 01:33:45] |
| Sierra_Chart Engineering - Posts: 22499 |
|
There was a network issue, in our infrastructure, affecting intermittently connections, starting around 4 PM Eastern today, but it is resolved. To download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: