Support Board
Date/Time: Fri, 23 Jan 2026 09:19:54 +0000
Sierra Server Side Sym service is not working
View Count: 71
| [2026-01-23 01:34:09] |
| Meklon - Posts: 260 |
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Hello Support, As of 6 PM EST market open today there is problem login into Sierra Server Side Sym environment. The Sierra Chart main website was also not available. Literally several min ago login has finally worked, but the orders are not being accepted on the Sym environment. |
| [2026-01-23 01:42:07] |
| Sierra_Chart Engineering - Posts: 22489 |
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We are checking. We are aware of the earlier problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-23 07:42:34] |
| Sierra_Chart Engineering - Posts: 22489 |
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We apologize for the delay with the reply, we did do testing, and we can see that orders are being accepted and processed by the trading evaluator services. Are you still having an issue?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-23 08:15:30
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| [2026-01-23 07:59:12] |
| Meklon - Posts: 260 |
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Everything is working now. Thank you so much for the follow up! |
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