Support Board
Date/Time: Sun, 01 Mar 2026 15:51:29 +0000
wrong DOM display on sell side
View Count: 146
| [2026-01-14 17:29:13] |
| User30743 - Posts: 395 |
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there is something strange with DOM values of Sell side. The appear bellow current price. The whole DOM is really strange, see https://prnt.sc/tKa8CmA-jygH I am on delayed denalli data feed, MNQ futures |
| [2026-01-14 18:12:10] |
| John - SC Support - Posts: 44849 |
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Check to make sure you have the proper columns displayed. Refer to the following: Global Trade Settings Windows: Customize Chart/Trade DOM Columns (Chart Specific) If the column is either "Ask Size" or "Ask Size/Sell Column", then select "File >> Market Depth Window" and see if the Market Depth showing in that window matches to what you are seeing in the DOM. Also, please tell us what "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" is set to. And let us know if this is occurring in a Sub-Instance. And if so, then do you see the same thing in the main instance that the sub-instance is associated with? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-15 06:25:35] |
| User30743 - Posts: 395 |
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Yes, market Depth window shows something else, but i never use it. I use the chart DOM and it is completelly messed up. Also the Market Depth lines and the Market depth historical study copies what is visible (or rather not visible) on the chart DOM. See the screen - https://prnt.sc/EL5EHhfoAASC - SELL side is basically missing. It has never happened to me. I trade with chart DOM all the time. I don't use any sub-instance, it is in main instance. Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service is set on Trading Evaluator - Delayed |
| [2026-01-16 18:54:41] |
| Sierra_Chart Engineering - Posts: 23080 |
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This was an issue on our server, and we have corrected it one of the servers but we will be taking care of at other servers over the weekend. We apologize for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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