Support Board
Date/Time: Fri, 27 Feb 2026 08:45:51 +0000
Unable to place trades
View Count: 179
| [2026-01-12 12:51:05] |
| User414106 - Posts: 5 |
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Hi, I want to trade the MES symbol using a live account. When i try and place a buy/sell trade using the trade window, the "trade service log" window appears on screen instead and prevents the trade from being placed. Please advise further to rectify the issue. Thanks Kunal |
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| [2026-01-12 17:29:44] |
| John - SC Support - Posts: 44821 |
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The error is stating that you are still in Simulation Mode when you are trying to place the trade. Select "Trade >> Simulation Mode On" to remove the checkmark next to this item, which will mean you are then trading your live account. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-13 11:39:40] |
| User414106 - Posts: 5 |
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Good morning, I have taken off trade simulation mode as you suggested. Unfortunately the "trade service log" still appears on screen when i am trying to place a trade. |
| [2026-01-13 15:35:04] |
| John - SC Support - Posts: 44821 |
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What is the error in the Trade Service Log when it comes up? Please get us the log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-13 21:21:09] |
| Sierra_Chart Engineering - Posts: 23050 |
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If it is opening, when you submit an order, we need to see what it says. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-27 12:32:58] |
| User414106 - Posts: 5 |
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Thank you for your reply. Please see attached. I believe i have insufficient funds to place a trade. What is the minimum amount of funds i would need to be able to trade MES? Thanks |
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| [2026-01-27 16:33:20] |
| John - SC Support - Posts: 44821 |
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You need to ask your broker about the funds necessary to make a trade.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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