Support Board
Date/Time: Wed, 07 Jan 2026 20:37:17 +0000
I would like to cancel my Sierra Chart package 11 and a refund of the $ sent to SC
View Count: 95
| [2026-01-02 11:37:49] |
| User991218 - Posts: 2 |
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I would like to cancel my license effective immediately and would like all $ sent to Sierra Chart via Zelle to be refunded to my original payment method. I understand that there is a $5 processing fee. I made a total of 2x x $46 payments via Zelle to Sierra Chart via Zelle and made a purchase for the Package 11 license and barely used it for 2 hours. Due to the processing fee, I would like to receive $87 back as I will no longer use or interested in using Sierra Chart. One of the payments was made around 00:58am 01/02/2026 PST and did not include a memo with my account name. I understand that it will probably take time as it needs to be manually reviewed but I will like to get my $87 back.
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| [2026-01-02 17:39:09] |
| John - SC Support - Posts: 43836 |
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This will be taken care of through the Account Support Ticket you created for this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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