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Phantom window opening in 2nd chartbook

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[2025-12-26 19:02:41] #1 [Go To First Post]
User719512 - Posts: 415
This is a strange one Sierra Chart Engineering team, Present in v2840 and first noticed in v2842. When I open a 2nd chart book, a phantom window opens with content from the first chart book (spanning multiple charts) and now represented as a window in chart book 2. I can resize this phantom window, and the contents of it never update (see attached). This third window is not listed in the CW menu. Not sure what other info I can give you on this, but can arrange for a demo or take a video for you if that helps. EDIT: if I close the 1st chart book the phantom window goes away. So it's acting like a window always on top or always visible, but as you can see, there is no way this single window should be presenting content from 3 different charts from chartbook 1. Date Time Of Last Edit: 2025-12-26 19:06:41


Private File Private File

[2025-12-26 19:53:59] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 22781
We are making a note. This may be a case where, when a window is Hidden, when switching to a different Chartbook, the window hide for a chart is not actually being successful for some unknown reason. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-12-27 06:10:39] #3 [Go To First Post]
User719512 - Posts: 415
Saw you released v2843. I no longer see the issue reported above.

[2025-12-27 06:54:43] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 22781
This is good because we do not know the specific cause. Our explanation of the problem, in post #2, we are fairly sure is correct, but we do not know why that happens. But we did a thorough review of the code, and made some changes. However, we are still concerned maybe the problem exists. Do you have this option set to Yes in Global Settings >> General Settings: Destroy Chart Windows When Hidden: Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-27 06:56:13

[2025-12-28 18:07:13] #5 [Go To First Post]
User719512 - Posts: 415
That setting was set to No. Still fixed and "no repro" on v2845 either.

[2025-12-28 18:51:44] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 22781
This is good to know. Let us know if there is any further issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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