Support Board
Date/Time: Mon, 09 Feb 2026 16:39:16 +0000
Real-Time Teton Routing Data Not Received Despite Active Packages
View Count: 91
| [2025-12-25 20:14:13] |
| Hassan333 - Posts: 1 |
|
I would like to clarify that I already have Service Package 12 active along with the Denali Exchange Data. In addition to this, I have also connected my IronBeam trading account and have specifically requested and enabled the Teton Order Routing service. All required packages and services appear to be active on my side; however, I am still not receiving real-time Teton routing data in Sierra Chart. Could you please check my account and confirm: • Whether Teton routing is properly enabled and linked with my IronBeam account • If there is any missing configuration, approval, or activation required from my side • Or if there is any other issue causing the delay in real-time Teton data I would appreciate it if you could investigate this and guide me on how to resolve the issue as soon as possible. |
| [2025-12-26 16:31:03] |
| John - SC Support - Posts: 44504 |
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You have the following exchange active with our Denali Exchange Data Feed: - COMEX with Market Depth for Non-Professional Trading Accounts Since you have a non-professional exchange active, you need to connect your Sierra Chart software to your live trading account. You have not done this yet, as the "Verified Until" date for your account is showing as "0000-00-00", which means that you have never made a proper connection. When you do make a proper connection that date will change to 30 days in the future. This date must be in the future in order to get the real-time data for the CME Group non-professional exchanges. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges To connect to your account with Ironbeam using Teton, follow the instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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