Support Board
Date/Time: Sun, 01 Feb 2026 14:19:09 +0000
Unable to adjust order quantity for some charts and then can for others
View Count: 173
| [2025-12-15 15:52:33] |
| User536539 - Posts: 7 |
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Hello, I am posting this since I only just noticed this when trying to adjust my orders on a new executions chart, I cannot adjust the order quantity, and I have followed the correct instructions of turning on allow adjust order quantity line in both native chart settings and global settings, I also tried reset windows and that also did not work. I am unsure why only two of my charts are doing this and others are working fine. I can also insure they are attached to the same trade account as my executions from the charts that are working are showing on charts that don't allow for order quantity modification. I am able to highlight the order quantity which indicates that the option to modify order quantity lines is not turned off, but no window is opening to actually change the quantity.
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| [2025-12-15 17:39:29] |
| John - SC Support - Posts: 44326 |
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Are you able to select the order line and move the order itself? If the chart where you are having an issue the chart where the order was placed from? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-24 00:45:07] |
| User536539 - Posts: 7 |
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Yes, sorry for the late reply. I am able to move the order line with no issues, however I cannot edit the quantity. Regarding your second question no the order is placed from a different chart, but again I only am having this problem with this chart in specific and am able to edit it on other charts.
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| [2025-12-24 08:28:02] |
| Sierra_Chart Engineering - Posts: 22608 |
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We want you to update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-24 14:45:33] |
| User536539 - Posts: 7 |
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Hello, just updated to version 12, though I do believe I was already on it, and I am still having the same issues.
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| [2025-12-24 20:11:21] |
| Sierra_Chart Engineering - Posts: 22608 |
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We are not sure of the reason for the problem, but we are making a change to reset, the saved width and height of the order quantity box and maybe this will resolve the problem. This will be out later today in a new release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-05 16:32:04] |
| User536539 - Posts: 7 |
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Hello, I updated and did a bit of testing, this problem occurs it seeems when I put the chart in a full windowed mode seen in the screenshot (top right corner where I have the minimize, restore and close options) I will attach, I duplicated a chart where changing the quantity was working, and then as soon as I put it like seen in the screenshot, the ability to change the quantity stops working. I am not sure how I discovered this but is it something I can fix on my end? Do I need to not put my charts in this format? I have tried to undo it from the format in the screenshot and the ability to change order quantity does not return.
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 Screenshot 2026-01-05 113106.png / V - Attached On 2026-01-05 16:31:28 UTC - Size: 156.05 KB - 11 views |
| [2026-01-08 18:17:34] |
| Sierra_Chart Engineering - Posts: 22608 |
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We want you to test for this issue, on the latest version of Sierra Chart. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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