Support Board
Date/Time: Tue, 27 Jan 2026 04:40:35 +0000
Cant open sierrachart 64 version (non arm version)
View Count: 786
| [2025-12-11 13:48:39] |
| BobLeeSwagger - Posts: 1 |
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I can open only the arm64 version which i dont want becuase i have custom studies without the source code. Im using macbook m4 pro with parallels desktop. 2 days ago everything was working just fine. |
| [2025-12-11 14:51:24] |
| mrchet - Posts: 23 |
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Me too. and a couple of other people in my trading group are in the same boat. I have never had a single problem running SC on parallels in 4 years. Seems to have happened with the yesterday update. I can't seem to roll windows back to the prior version (at least I don't know how to).
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| [2025-12-11 15:06:49] |
| John - SC Support - Posts: 44226 |
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There have not been any changes in Sierra Chart that would cause this. There are a number of people stating they are having this problem. We have to believe that it is something in the system that updated. We do not know where the issue is - Parallels, Windows, or MAC OS. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-12 14:47:43] |
| mrchet - Posts: 23 |
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Uninstalling the last 3 windows updates was able to return my SC to normal operation. Also another guy in my group experienced this. I can't go without updating windows forever, so I hope somebody can figure out why it is happening.
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| [2025-12-12 21:14:55] |
| User186978 - Posts: 2 |
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Same here - uninstalling Windows updates allowed 64.exe to launch, and my studies worked normally. Thank you!
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| [2025-12-13 05:34:32] |
| seandunaway - Posts: 373 |
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i wonder if the new windows update gets rid of their x64 to arm64 translation layer which they call Prism (similar to macOS's rosetta2) ultimately, developers should really be compiling their studies for arm64.. it's not difficult with modern tooling Date Time Of Last Edit: 2025-12-13 05:34:55
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| [2025-12-13 19:23:12] |
| User100081 - Posts: 22 |
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Same here, custom studies that were in SC are no longer there, rolled back the last 3 Win11 updates going back to mid-Nov, restarted, x64 still won't open, only ARM64. This is extremely frustrating as a SC user of 12 years using a Mac with Parallels with virtually no issues and now can't use my charts as I have. I hate to switch to TradingView or some other platform after all these years, but if I can't get x64 to work then there's no point in keeping SC. Any insights into what broke?
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| [2025-12-13 19:30:15] |
| Sierra_Chart Engineering - Posts: 22542 |
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What custom studies are these?: custom studies that were in SC are no longer there,
If we have the source code for them we can build them for ARM 64. If it relates to custom studies that we have the source code for we can solve this: I hate to switch to TradingView or some other platform after all these years, but if I can't get x64 to work then there's no point in keeping SC.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-13 19:38:03] |
| User100081 - Posts: 22 |
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It's your source code, under user contributed studies, not something I created. Ehlers Universal Oscillator and Vervoort Crossover. Thanks for the quick response.
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| [2025-12-13 20:04:29] |
| Sierra_Chart Engineering - Posts: 22542 |
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We are putting out a new release now (Give us about 20 minutes), with the studies. You will be able to find them in Analysis >> Studies >> Add Custom Study >> Sierra Chart Custom Studies and Examples. These will be part of the Sierra Chart ARM 64 build in prerelease version 2833. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-13 20:13:48
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| [2025-12-14 02:21:04] |
| seandunaway - Posts: 373 |
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apparently microsoft didn't remove Prism at all.. in fact it got an upgrade last week https://techcommunity.microsoft.com/blog/windowsosplatform/windows-on-arm-runs-more-apps-and-games-with-new-prism-update/4475631 it now supports avx instructions which if i recall sierrachart had to disable months ago so that arm users could run the x64 application the specific error or core dump would be helpful because it may just require some compiler flags tweaking Date Time Of Last Edit: 2025-12-14 02:21:51
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| [2025-12-14 07:57:58] |
| Sierra_Chart Engineering - Posts: 22542 |
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This is interesting. We wonder what the issue is preventing the X64 version of Sierra Chart running on Windows running on an ARM64 processor. The Windows event viewer might give more information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-14 07:59:02
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| [2025-12-15 00:58:06] |
| ForgivingComputers.com - Posts: 1189 |
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This is interesting. We wonder what the issue is preventing the X64 version of Sierra Chart running on Windows running on an ARM64 processor.
I found the new features can be disabled. Right-click on the SierraChart_ARM64.exe file Properties>>Compatibility>>Change Emulation Settings and then check the box for Hide Newer Emulated CPU Features (x64 apps only) https://learn.microsoft.com/en-us/windows/arm/apps-on-arm-program-compat-troubleshooter Date Time Of Last Edit: 2025-12-15 01:57:30
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 ARM Emulation.jpg / V - Attached On 2025-12-15 00:58:42 UTC - Size: 214.07 KB - 42 views |
| [2025-12-15 02:15:37] |
| Sierra_Chart Engineering - Posts: 22542 |
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Thank you for post #13. We would like to know, if this solves the problem for the users using the X64 version, on a Mac with Parallels and Windows.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-15 02:15:50
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| [2025-12-15 03:27:56] |
| mrchet - Posts: 23 |
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i did go back and uninstall the updates (in order to get my x64 verion) working on mac parallels. I can not change the emulator settings, they are greyed out (or not there) in my windows under parallels. Not sure if this helps or not. |
| [2025-12-15 04:08:20] |
| Sierra_Chart Engineering - Posts: 22542 |
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The main thing is that you are able to use Sierra Chart at this time on your system?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-15 16:13:03] |
| ForgivingComputers.com - Posts: 1189 |
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Thank you for post #13. We would like to know, if this solves the problem for the users using the X64 version, on a Mac with Parallels and Windows.
I was able to start the application and load one of my custom studies. The only issue, which is probably unrelated, is that Update Current Version installs 2813. |
| [2025-12-15 17:53:42] |
| John - SC Support - Posts: 44226 |
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The current release version of Sierra Chart is 2813. Refer to the information on the right side of our main website at the following link: https://www.sierrachart.com/ The Pre-Release versions have changes to the MDI windows, which has been a large project with lots of little things to fix up as it has been going along. Therefore, we have not been ready to set the latest Pre-Release as the main release yet. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-22 17:35:52] |
| LordWoodSlinger - Posts: 4 |
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Having the same issue! So mad I updated, now non of my custom studies load and I can’t download the regular SC’s
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| [2025-12-22 18:18:11] |
| LordWoodSlinger - Posts: 4 |
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Like I can't ask the service PropAlpha to redo all their studies just for me
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| [2025-12-31 17:33:14] |
| Sierra_Chart Engineering - Posts: 22542 |
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Regarding post #19 and #20, the issue you are having is not clear for us. Why not regarding this?: Like I can't ask the service PropAlpha to redo all their studies just for me
We are not sure what they would have to redo. Maybe they just need to build the studies for ARM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-12-31 17:33:27
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| [2025-12-31 17:41:00] |
| User100081 - Posts: 22 |
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Is the ARM64 now permanent? I have stopped Win11 updates for fear all custom studies would disappear. Running 2433 and everything is working perfect using Mac/Parallels/Win11/ARM64 Sierra. Thanks for all your work on this.
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| [2025-12-31 17:42:33] |
| Sierra_Chart Engineering - Posts: 22542 |
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We do not understand this question?: Is the ARM64 now permanent?
You are referring to version 2833 and you definitely/must update to the current version which is now 2847. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-31 19:29:31] |
| LordWoodSlinger - Posts: 4 |
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I’ve stopped all updates as well with parallels. So afraid the custom studies won’t work as well.
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| [2025-12-31 19:47:37] |
| ForgivingComputers.com - Posts: 1189 |
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I’ve stopped all updates as well with parallels. So afraid the custom studies won’t work as well.
You didn't say if you tried to change the Compatibility Settings for the ARM.exe: I found the new features can be disabled. Right-click on the SierraChart_ARM64.exe file Properties>>Compatibility>>Change Emulation Settings and then check the box for Hide Newer Emulated CPU Features (x64 apps only)
https://learn.microsoft.com/en-us/windows/arm/apps-on-arm-program-compat-troubleshooter |
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