Support Board
Date/Time: Fri, 28 Nov 2025 12:11:29 +0000
[Sticky] - Emergency Situation: CME Overheating. We Are Powering DOWN Our CME Systems
View Count: 443
| [2025-11-28 07:18:40] |
| Sierra_Chart Engineering - Posts: 21560 |
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We are powering down all of our CME servers at this time. CME is unavailable until the situation is corrected. This is quite serious. Update: to give you an idea of the seriousness of the problem, the inlet temperatures to our servers in that particular data center, are normally about 62° or lower, maybe even in the high 50s. When we checked the servers after we learned what was going on, we saw inlet temperatures of 125+ Fahrenheit. With an exhaust temperature of about 10° higher than that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-28 08:48:09
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| [2025-11-28 07:21:14] |
| Sierra_Chart Engineering - Posts: 21560 |
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Teton order routing is unavailable. CME market data is unavailable. The situation is very critical.!!!
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-28 07:21:22
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| [2025-11-28 07:46:47] |
| Sierra_Chart Engineering - Posts: 21560 |
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All of our CME systems are powered down at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-28 08:32:34] |
| Sierra_Chart Engineering - Posts: 21560 |
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At this time we do not even have access to our servers. The VPN that we used to access them, is not giving us connectivity to the low-level Dell iDRAC management system. So we do not even have the ability to bring the systems up, without intervention, by our service provider in Aurora. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-28 08:51:10] |
| Sierra_Chart Engineering - Posts: 21560 |
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From Reuters: "It's a nightmare," said one trader who declined to be named as he was not authorised to speak to the media.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-28 08:53:14] |
| Sierra_Chart Engineering - Posts: 21560 |
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The interesting thing is, several months ago we requested, connectivity to CME Aurora, to our location in Michigan. So this would give us an alternative location to route orders from. That never moved forward due to technical reasons, which we never got an answer for. We are going to check on this again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-11-28 09:00:51
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| [2025-11-28 09:37:39] |
| User486065 - Posts: 1 |
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sierra charts are not responding . when this will be sorted out? thank you.
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| [2025-11-28 09:47:18] |
| User972483 - Posts: 5 |
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I hope the issue will be resolved quickly. Also, I think another live data feed should be provided to us until the problem is fixed.Have a good day
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