Support Board
Date/Time: Wed, 19 Nov 2025 01:50:13 +0000
Request for Refund
View Count: 48
| [2025-11-18 18:34:45] |
| Verd - Posts: 1 |
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Dear Support Team, I am writing to request a refund for the purchase I made earlier today. It has been less than four hours since the transaction, and despite my best efforts to replicate the setup I had on another platform, I have been unable to achieve the desired result. I initially thought the issue was related to the subscription, which is why I went ahead with the payment. However, due to time constraints, I no longer wish to spend more time attempting to configure what I had on the other platform, as I believe it is not feasible to achieve the same setup on Sierra Chart. Therefore, I kindly request a full refund of my purchase. Thank you for your understanding and assistance. Best regards, Daniele |
| [2025-11-18 21:44:30] |
| John - SC Support - Posts: 43046 |
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We created an Account Support Ticket for you and issued the refund through that ticket. You will have received an email letting you know there is a response to an Account Support Ticket so you can view it.
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