Support Board
Date/Time: Thu, 06 Nov 2025 04:58:22 +0000
No longer have access to data
View Count: 75
| [2025-11-03 14:05:24] |
| User582666 - Posts: 7 |
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Hello, I have updated to the new Sierra version and made sure all my packages are paid, but I have friday's data. I work with F.US.EPZ25. "Historical data only supported with Sierra feed". What am I missing? Thanks. |
| [2025-11-03 14:18:05] |
| DonkeyFace - Posts: 10 |
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Rithmic Prop Firm while using denali feeds similar issues here |
| [2025-11-03 16:12:57] |
| John - SC Support - Posts: 42801 |
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User582666: The exchange that you had active in October did not automatically renew on November 1, 2025, due to insufficient funds in your account at that time. We see that you have activated an exchange since you posted this, so you should be fine now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-03 16:14:01] |
| John - SC Support - Posts: 42801 |
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DonkeyFace: We responded to your post in another thread. Please do not post multiple times for an issue, and it is best to post in a new thread and not in one started by another user, as your situation is different from the other postings you have added onto. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-03 16:20:35] |
| User582666 - Posts: 7 |
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Yeah, I wanted to close this ticket but couldn't find a way :D . The "Activate" button must be manually pressed. This ticket can be closed. Thank you. |
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