Support Board
Date/Time: Mon, 03 Nov 2025 10:05:13 +0000
Connecting Rithmic, Apex, Stage 5 & SC
View Count: 91
| [2025-10-20 11:50:15] |
| User949204 - Posts: 10 |
|
Hi Guys, Had a motherboard failure on my laptop and lost my login/server details, bought new laptop, so needed to install SC and make data connection again. I had a look at the self help section but not sure how to do it all, selected Rithmic but the server list is blank....i was on Chicago aggregated Apex server last time i think. thanks. |
| [2025-10-20 12:33:40] |
| User949204 - Posts: 10 |
|
Update. I got the server list working by clicking OK. I put my rithmic account number and password in but it still won't connect to the Rithmic chicago server. i tried aggregated & non-aggregated servers 2025-10-20 12:31:06.695 | 2025-10-20 12:31:06.697 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2025-10-20 12:31:06.697 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50503 2025-10-20 12:31:06.698 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2025-10-20 12:31:06.854 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-10-20 12:31:06.855 | DTC Client socket (1) | New receive buffer size: 0 2025-10-20 12:31:06.855 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-10-20 12:31:07.016 | Rithmic Direct - DTC | Network connection to server complete. 2025-10-20 12:31:07.016 | Rithmic Direct - DTC | Starting socket receive thread. 2025-10-20 12:31:07.016 | Rithmic Direct - DTC | Using fixed encoding of Binary 2025-10-20 12:31:07.016 | Rithmic Direct - DTC | Sending logon request message. 2025-10-20 12:31:07.496 | Rithmic Direct - DTC | Received logon response. 2025-10-20 12:31:07.496 | Rithmic Direct - DTC | Server Name: . 2025-10-20 12:31:07.496 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-10-20 12:31:07.496 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-10-20 12:31:07.496 | Rithmic Direct - DTC | Failed connections: 28 2025-10-20 12:31:07.496 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-10-20 12:31:07.496 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-10-20 12:31:07.521 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-10-20 12:31:07.523 | DTC Client socket (1) | CloseSocket call. 2025-10-20 12:31:07.523 | Rithmic Direct - DTC | Disconnected. 2025-10-20 12:31:07.523 | Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. 2025-10-20 12:31:07.523 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-10-20 12:31:07.652 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-10-20 12:31:07.652 | DTC Client socket (1) | Closed. |
| [2025-10-20 12:42:26] |
| User949204 - Posts: 10 |
|
Update. problem solved....I had to use the Apex Chicago 01 server not the Rithmic Chicago 01 server. |
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