Support Board
Date/Time: Tue, 21 Oct 2025 14:10:02 +0000
False Open Trade
View Count: 143
| [2025-10-03 13:41:54] |
| User234371 - Posts: 3 |
|
My Sierra had a disconnect to Rithmic yesterday. There was a trade open at the time. The connection came back, trade was closed. Sierra still thinks the trade is open, but it is not open. The order does not appear on the chart, however the trade window thinks I'm down 60 points which is false, the trade activity log also shows an open trade. Open quantity -1 (Not Accurate, Actual=0). How do I get this sorted out?
|
| [2025-10-03 15:52:12] |
| John - SC Support - Posts: 42471 |
|
Refer to the following, particularly the section for inserting a missing order fill: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: