Support Board
Date/Time: Thu, 16 Oct 2025 08:12:11 +0000
New chartbook now loading
View Count: 117
| [2025-10-02 08:46:37] |
| User425159 - Posts: 2 |
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I've added a new chartbook to my Sierra data folder on my PC. When I open Sierra, the chartbook shows and I click on it and its just a black screen with red and green lines. I've tried updating chart symbol to current symbol and nothing changes. All my other chartbooks are fine.
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 sierra.jpg / V - Attached On 2025-10-02 08:44:53 UTC - Size: 367.22 KB - 25 views |
| [2025-10-02 09:08:16] |
| User425159 - Posts: 2 |
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I've managed to get it here, but its not how the chartbook should look at all?
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| sierra.jpg / V - Attached On 2025-10-02 09:07:23 UTC - Size: 256.67 KB - 19 views Attachment Deleted. |
| [2025-10-02 16:11:02] |
| John - SC Support - Posts: 42402 |
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The first image you posted looks perfectly fine. What was wrong with what you were seeing there? In the second image, there is a second region added and you are seeing bars in that second region, but we do not know for sure what study that is. It is not the Main Price Graph. If you are still trying to resolve from the point of the second image, then we recommend setting the Scale to "Automatic" and resetting the scales and see if that gets everything back into shape. Refer to the following: Chart Scale and Scale Adjusting: Automatic (Scale Range) Chart Scale and Scale Adjusting: Resetting the Scale For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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