Support Board
Date/Time: Fri, 19 Sep 2025 06:12:39 +0000
Software Download Issues
View Count: 28
| [2025-09-17 11:18:20] |
| User186989 - Posts: 1 |
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Hello Support, I have downloaded Sierra Chart. My next step was to download R|Trader Pro. The issue is that R|Trader Pro is not downloading because there is an error message that says the software cannot download because another program has not completed its download. This message has been showing up for hours now and Sierra Chart is the only software I have downloaded. Shouldn't Sierra Chart download be done hours ago? I have switched systems in the past and never had this issue. Can you help me troubleshoot this please. Thanks |
 Screenshot 2025-09-17 055108.png / V - Attached On 2025-09-17 11:15:42 UTC - Size: 31.89 KB - 5 views Attachment Deleted. Screenshot 2025-09-17 055108.png / V - Attached On 2025-09-17 11:18:05 UTC - Size: 31.89 KB - 6 views |
| [2025-09-17 13:44:06] |
| Sierra_Chart Engineering - Posts: 20921 |
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You need to contact Rithmic about this. This issue could not be related to Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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