Support Board
Date/Time: Wed, 17 Sep 2025 15:43:27 +0000
Trades aren't going through
View Count: 75
| [2025-09-16 18:01:34] |
| Steveosaur - Posts: 4 |
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I recently connected my live account for trading, but I can't seem to make any trades. I followed all the instructions I've found both through Sierra Charts and my broker, and I seem to be connected, but just can't trade. I skimmed through my log and everything looks fine, but Denali. It's the only one is seems to say trading not supported. I'm sending the log over Sierra charts. Any help would be appreciated.
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| [2025-09-16 18:13:43] |
| blt - Posts: 84 |
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... DENALI is Market data TETON (or whatever you have; TETON is the best !!!) is for your orders execution !!! |
| [2025-09-16 18:16:54] |
| Steveosaur - Posts: 4 |
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Teton says everything is connected and supported, but nothings going through.
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| [2025-09-16 18:19:26] |
| blt - Posts: 84 |
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... In that case just wait for Wizards from SC-SUPPORT They will fix it Sorry for your trouble |
| [2025-09-16 18:45:31] |
| John - SC Support - Posts: 41861 |
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If you are getting an error, then what exactly does the error state? If you are not seeing an error, then what is occurring when you try to place a trade? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-16 18:58:49] |
| Steveosaur - Posts: 4 |
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Nothing is happening. I right-click, select my trade and nothing happens. I try to initiate a trade on the DOM and nothing happens. I've tried ES, NQ, and MNQ. I switch to sim and everything works as normal. However, nothing happens when I'm on my live account.
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| [2025-09-16 19:03:51] |
| John - SC Support - Posts: 41861 |
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After you try to place a trade with your live account, get us your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-16 19:28:52] |
| Steveosaur - Posts: 4 |
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I've figured it out, thanks for you time!
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