Support Board
Date/Time: Tue, 16 Sep 2025 12:29:46 +0000
Orders not executing
View Count: 70
| [2025-09-10 20:07:56] |
| mlhawkins - Posts: 3 |
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I have my data/trade services connected, yet my orders will not execute. Everything works fine on sim but when I use my actual accounts the orders do not execute. I click and nothing happens. I am unable to enter any trades.
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 Sierra chart.png / V - Attached On 2025-09-10 20:06:25 UTC - Size: 18.26 KB - 11 views Attachment Deleted. |
| [2025-09-10 21:27:09] |
| John - SC Support - Posts: 41827 |
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Please get us your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-09-10 21:34:49] |
| mlhawkins - Posts: 3 |
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It is blank
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| tradelog.png / V - Attached On 2025-09-10 21:34:23 UTC - Size: 5.45 KB - 10 views |
| [2025-09-11 15:36:29] |
| John - SC Support - Posts: 41827 |
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Please select "General Settings >> Message Categories" and set all the items in there to "Yes". Then after you try to place an order and it does not go through, then get us the Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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