Support Board
Date/Time: Tue, 26 Aug 2025 07:17:23 +0000
FAILURE OF CONNECTING SIERRA TO RITHMIC
View Count: 74
| [2025-08-17 16:04:40] |
| User660392 - Posts: 58 |
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(Log removed) Relevant portion: 2025-08-17 15:47:01.631 | Rithmic Direct - DTC | Received logon response. 2025-08-17 15:47:01.631 | Rithmic Direct - DTC | Server Name: . 2025-08-17 15:47:01.631 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-08-17 15:47:01.631 | Rithmic Direct - DTC | Logon error received from server: permission denied 2025-08-17 15:47:01.631 | Rithmic Direct - DTC | Failed connections: 346 Date Time Of Last Edit: 2025-08-17 19:32:57
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| [2025-08-18 14:56:52] |
| Sierra_Chart Engineering - Posts: 20734 |
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Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure We cannot provide any further help than this. Let us know if you want a refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-26 04:52:31] |
| User391508 - Posts: 1 |
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one this i found out is with apex you have to type in the user name and password cant copy and past. everytime i copy and past i would get an error, try typing it in
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