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Date/Time: Tue, 26 Aug 2025 07:01:35 +0000

How to Post a Message for Support

[Programming Help] - Account Management.

View Count: 117

[2025-08-11 18:20:29] #1 [Go To First Post]
jgc1123 - Posts: 4
Recently I had to add the Denali Exchange ($39.00 per month) to my DOMs to clear an error message and receive real tiime data. Prior to that issue, I was using the Service package 10 ($36.00 per month). Do I still need the Service Package in conjunction with Denali or does Denali provide what I need to trade from the CME and COMEX markets?

[2025-08-11 19:13:24] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 20734
You need both the Service Package, and the exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-08-11 19:25:21] #3 [Go To First Post]
jgc1123 - Posts: 4
Got it, thank you. Also, If I change brokers in order to use the Teton Service, Do I need anything different or updated from Sierra or does th ebroker do it all?

[2025-08-11 21:56:09] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 20734
The broker takes care of everything. Although you do need to set Sierra Chart to use Teton order routing. Instructions are here: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-12 02:51:25

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