Support Board
Date/Time: Tue, 26 Aug 2025 10:27:47 +0000
Message log keeps popping up when using Rithmic connection
View Count: 72
| [2025-07-27 23:05:45] |
| User359696 - Posts: 1 |
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I have been trading on Friday 7/25/2025 using Rithmic connection and I had no issues at all. Today the message log keeps showing up every few minutes, I updated Sierra Chart to the latest version, I have no idea if that is the issue. I was also connected to Rithmic Trader Pro on Friday and had no issues, today every time I try to log into Trader Pro it logs me out. Please help. Thank you. 2025-07-27 19:04:35.500 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2025-07-27 19:04:35.500 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2025-07-27 19:04:35.500 | DTC Client socket (4) | Closed. 2025-07-27 19:04:37.507 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2025-07-27 19:04:37.507 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-27 19:04:37.507 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50531 2025-07-27 19:04:37.508 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2025-07-27 19:04:37.508 | DTC Client socket (4) | New receive buffer size: 0 2025-07-27 19:04:37.508 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2025-07-27 19:04:37.531 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-07-27 19:04:37.531 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-07-27 19:04:37.531 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-07-27 19:04:37.531 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Received logon response. 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Server Name: . 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLU25_FUT_CME 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLU5.COMEX 2025-07-27 19:04:37.606 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: GCQ25_FUT_CME 2025-07-27 19:04:37.631 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-07-27 19:04:37.631 | DTC Client socket (4) | CloseSocket call. 2025-07-27 19:04:37.631 | DTC Client socket (4) | Signaling for receive thread to end. Bytes in receive buffer: 0 2025-07-27 19:04:37.632 | DTC Client socket (0) | CloseSocket call. 2025-07-27 19:04:37.632 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2025-07-27 19:04:37.632 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2025-07-27 19:04:37.632 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2025-07-27 19:04:37.632 | DTC Client socket (4) | Closed. 2025-07-27 19:04:39.638 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Aggregated 2025-07-27 19:04:39.638 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-07-27 19:04:39.638 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50531 2025-07-27 19:04:39.638 | DTC Client socket (4) | Creating socket. Using TLS 1.2. 2025-07-27 19:04:39.638 | DTC Client socket (4) | New receive buffer size: 0 2025-07-27 19:04:39.638 | DTC Client socket (4) | Connecting to IP: 216.57.156.163. 2025-07-27 19:04:39.661 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2025-07-27 19:04:39.661 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2025-07-27 19:04:39.661 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2025-07-27 19:04:39.661 | Rithmic Direct - DTC (Data) | Sending logon request message. 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Received logon response. 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Server Name: . 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Successfully connected. 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Trading is not supported. 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLU25_FUT_CME 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLU5.COMEX 2025-07-27 19:04:39.737 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: GCQ25_FUT_CME 2025-07-27 19:04:39.762 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-07-27 19:04:39.763 | DTC Client socket (4) | CloseSocket call. 2025-07-27 19:04:39.763 | DTC Client socket (4) | Signaling for receive thread to end. Bytes in receive buffer: 0 2025-07-27 19:04:39.763 | DTC Client socket (0) | CloseSocket call. 2025-07-27 19:04:39.763 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2025-07-27 19:04:39.763 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2025-07-27 19:04:39.763 | DTC Client socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2025-07-27 19:04:39.763 | DTC Client socket (4) | Closed. Date Time Of Last Edit: 2025-07-28 04:15:52
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| [2025-07-28 05:25:41] |
| Sierra_Chart Engineering - Posts: 20734 |
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The problem is you are using invalid symbols and the Rithmic server is disconnecting Sierra Chart. We have implemented a solution for this. Although not tested. Update to the latest prerelease version: Version:2778 64-bit Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-28 05:26:05
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