Support Board
Date/Time: Sun, 13 Jul 2025 02:50:54 +0000
2nd PC won't connect to Ironbeam
View Count: 102
| [2025-07-10 05:29:04] |
| User57752 - Posts: 7 |
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This is a new corporate account and we want to have 24/7 cover, so we have one Sierra in the US and one in Asia. The 1st installation in the US is perfect Teton_Damali-Ironbeam. The 2ne install in Asia is not connecting and trying to follow Sierra's instruction manual does not help as there are parts missing. For example, Global Settings >> Data/Trade Service Settings on the menu... easy In the list of Service Settings in the Data/Trade Service Settings window, enter your correct Data or Trading service Username and Password in the corresponding boxes. THIS IS MISSING. I get this error message when I open Sierra... Connection error message from service: Teton CME Routing, Connection error: No trade accounts assigned. I was thinking this is a problem at IronBeam but they say it's not. I used Chart GPT to do a step by step installation again and GPT's conclusion was this cannot be fixed on my PC, it needs IronBeam to connect. However GPT also said there is often an error in the 2nd copy with a file missing. Before I consider that, I need to know if the problem is indeed IronBeam havs not connected the 2nd PC though they believe they have. If this is the case, is it possible for you to contact IronBeam and explain to them what they need to do? I feel like I am chasing ghosts here with the missing Username and Password in Sierra's support page, so I get stuck there straight away. IronBeam have not convinced me the error is not at their end. GPT also referred to a missing file possibility in the 2nd copy. To recap, Sierra in the USA is connected perfectly to Ironbeam. In Asia Sierra #2 is a problem every way. Can you identify where the problem is, and if it is Ironbeam contact them? Can you provide remote support for PC 2? Please help get this nailed down and solved. Here is the msg log... 2025-07-10 01:14:41.550 | Trade activity files set size: 2 2025-07-10 01:14:41.601 | Reading Internal Order ID file. 2025-07-10 01:14:41.612 | Reading Trade Orders file. 2025-07-10 01:14:41.612 | Reading Trade Positions file. 2025-07-10 01:14:41.612 | Reading Trade Account Data files. 2025-07-10 01:14:41.613 | Software version: 2773 64-bit 2025-07-10 01:14:41.613 | Primary Thread ID: 3772 2025-07-10 01:14:41.613 | Usage end date: 2025-07-31 2025-07-10 01:14:41.613 | Enabled for: Sierra Chart Historical Data Service. 2025-07-10 01:14:41.613 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-07-10 01:14:41.613 | Enabled for: Delayed Denali Exchange Data Feed. 2025-07-10 01:14:41.613 | Enabled for exchange2: CME (Trading Account Required) 2025-07-10 01:14:41.613 | Enabled for exchange2: CBOT (Trading Account Required) 2025-07-10 01:14:41.613 | Enabled for exchange2: COMEX (Trading Account Required) 2025-07-10 01:14:41.613 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-07-10 01:14:41.613 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-07-10 01:14:41.613 | Current selected Data/Trading service: Teton CME Routing 2025-07-10 01:14:41.613 | Custom symbol settings values: enabled 2025-07-10 01:14:41.613 | Chart Update Interval: 400 2025-07-10 01:14:41.613 | Intraday Data Storage Time Unit: 0 2025-07-10 01:14:41.613 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-07-10 01:14:41.613 | 2025-07-10 05:14:41 Local computer time in UTC 2025-07-10 01:14:41.613 | 2025-07-10 01:14:41 Local computer time in SC Time Zone 2025-07-10 01:14:41.613 | 2025-07-10 05:14:40 Server time in UTC 2025-07-10 01:14:41.613 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-07-10 01:14:41.613 | Program path: C:\SierraChart\Rob\ 2025-07-10 01:14:41.613 | Data Files path: C:\SierraChart\Rob\Data\ 2025-07-10 01:14:41.614 | OS Version Number: 10.0 2025-07-10 01:14:41.614 | Locale Setting: C 2025-07-10 01:14:41.614 | DLLs: UserContributedStudies_64.dll 2025-07-10 01:14:41.614 | Allowed protected custom studies: 2025-07-10 01:14:41.614 | Crash reporter started: true 2025-07-10 01:14:41.614 | 2025-07-10 01:14:41.614 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2025-07-10 01:14:41.652 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-07-10 01:14:41.869 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-07-10 01:14:41.870 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-07-10 01:14:42.346 | Received 5 login tokens. 2025-07-10 01:14:42.873 | Symbol settings MD5 received. Request ID: 1. 2025-07-10 01:14:42.873 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2025-07-10 01:14:44.112 | Requested user files to download. 2025-07-10 01:14:46.119 | 2025-07-10 01:14:46.120 | Teton CME Routing | Firm: 2025-07-10 01:14:46.123 | Teton CME Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11093 2025-07-10 01:14:46.348 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-07-10 01:14:46.349 | DTC Client socket (1) | New receive buffer size: 0 2025-07-10 01:14:46.349 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-07-10 01:14:46.579 | Teton CME Routing | Network connection to server complete. 2025-07-10 01:14:46.579 | Teton CME Routing | Starting socket receive thread. 2025-07-10 01:14:46.580 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-07-10 01:14:47.276 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-07-10 01:14:47.276 | Teton CME Routing | Sending logon request message. 2025-07-10 01:14:47.571 | Teton CME Routing | Received logon response. 2025-07-10 01:14:47.571 | Teton CME Routing | Server Name: SC DTC Server. 2025-07-10 01:14:47.571 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-07-10 01:14:47.571 | Teton CME Routing | Connection error: No trade accounts assigned * 2025-07-10 01:14:47.571 | Teton CME Routing | Failed connections: 1 2025-07-10 01:14:47.628 | Teton CME Routing | Waiting for socket receive thread to end 2025-07-10 01:14:47.629 | DTC Client socket (1) | CloseSocket call. 2025-07-10 01:14:47.629 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-07-10 01:14:47.629 | Teton CME Routing | Disconnected. 2025-07-10 01:14:47.858 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-07-10 01:14:47.858 | DTC Client socket (1) | Closed. 2025-07-10 01:14:49.343 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-07-10 01:14:49.409 | YMZ24_FUT_CME 10 Min #13 | Reloading chart. 2025-07-10 01:14:49.744 | Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-07-10 01:14:49.744 | Numbers Bars | To restore the chart, remove this study. * 2025-07-10 01:14:49.749 | YMZ24_FUT_CME 10 Min #13 | Chart data loading complete. 2025-07-10 01:14:49.802 | Mapping YMZ24_FUT_CME to YMZ24. Service code: cbot 2025-07-10 01:14:49.802 | Using symbol data fast lookup vector 2025-07-10 01:14:49.802 | Starting DelayedDownloadMonitoringTimer 2025-07-10 01:14:49.802 | Starting HDTimeoutTimer 2025-07-10 01:14:49.802 | Added historical Intraday data request for YMZ24_FUT_CME to the queue. 2025-07-10 01:14:49.802 | Intraday data recording state for symbol YMZ24_FUT_CME is set to download 'Pending'. 2025-07-10 01:14:49.804 | Triggering next historical data download in queue. 2025-07-10 01:14:49.807 | Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-07-10 01:14:49.807 | Numbers Bars | To restore the chart, remove this study. * 2025-07-10 01:14:49.813 | HD Request # 1 | Downloading Intraday chart data for YMZ24_FUT_CME to the file YMZ24_FUT_CME.scid. Service: cbot 2025-07-10 01:14:49.814 | HD Request # 1 | Download start date-time: 2024-12-20 09:29:55.000000. File last date-time: 2024-12-20 09:29:55.475000 2025-07-10 01:14:49.814 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2025-07-10 01:14:49.814 | Socket (1) | Creating socket. 2025-07-10 01:14:49.814 | Socket (1) | New receive buffer size: 0 2025-07-10 01:14:49.815 | Socket (1) | Connecting to IP: 67.214.125.5. 2025-07-10 01:14:50.281 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-07-10 01:14:50.281 | HD Request # 1 | Sending historical data logon request message. 2025-07-10 01:14:50.556 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-12-20 09:29:55. Record interval: 0. Symbol: YMZ24 2025-07-10 01:14:50.787 | HD Request # 1 | Decompressing data. 2025-07-10 01:14:51.017 | HD Request # 1 | Receiving Intraday data for YMZ24_FUT_CME starting at 2024-12-20 09:29:55.475000 2025-07-10 01:14:51.017 | Socket (1) | CloseSocket call. 2025-07-10 01:14:51.017 | Socket (1) | Shutdown started. Waiting for graceful close. 2025-07-10 01:14:51.018 | Historical data download thread signaled to stop. 2025-07-10 01:14:51.018 | HD Request # 1 | Received 1 Intraday data record from 2024-12-20 09:29:55.475000 to 2024-12-20 09:29:55.475000 (0.0 seconds. Delay: 201.6 days) and wrote 0 records for YMZ24_FUT_CME 2025-07-10 01:14:51.018 | HD Request # 1 | Completion time: 2s. 2025-07-10 01:14:51.018 | HD Request # 1 | Intraday data download complete for YMZ24_FUT_CME. Unique request ID: 1 2025-07-10 01:14:51.018 | Removing historical data download ID 1. 2025-07-10 01:14:51.018 | Real-time Intraday chart data file updates started for YMZ24_FUT_CME 2025-07-10 01:14:51.018 | Intraday chart data file opened for YMZ24_FUT_CME 2025-07-10 01:14:51.018 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-07-10 01:14:51.018 | 2025-07-10 01:14:51.018 | No download requests in the queue to start downloads for. 2025-07-10 01:14:51.018 | Historical data for YMZ24_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2025-07-10 01:14:51.030 | Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-07-10 01:14:51.030 | Numbers Bars | To restore the chart, remove this study. * 2025-07-10 01:14:51.248 | Socket (1) | Socket gracefully closed by remote side. 2025-07-10 01:14:51.248 | Socket (1) | Closed. |
| [2025-07-10 05:41:41] |
| User57752 - Posts: 7 |
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PS: Under LIST, there is no list of brokers. If I disconnect Teton, I see a list of brokers. For some reason IronBeam is not on that list. |
| [2025-07-10 13:58:44] |
| John - SC Support - Posts: 40857 |
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When you have "Teton CME Routing" selected as the "Current Selected Service", then select the "Apply" button at the bottom to ensure that this selection is applied. Then open the list for "Clearing Firm". You should have a list of possible clearing firms, including the option for "Ironbeam". Let us know if it is not actually there, and if you can take a screenshot, it would be helpful to us. Note that there is no Username/Password that gets entered when using Teton. The connection is made on our backend based on your Account Name. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-10 16:11:18] |
| User57752 - Posts: 7 |
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Sierra connected green, then I click on Teton CME and it disconnects when I hit Apply All. Clicking on List does nothing - there is no list of brokers. I can't upload the file |
 Sierra NO Connect.png / V - Attached On 2025-07-10 16:06:11 UTC - Size: 24.28 KB - 17 views Attachment Deleted. |
| [2025-07-10 16:50:50] |
| User57752 - Posts: 7 |
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Obviously the file did upload - bit it said no file was uploaded
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| [2025-07-10 19:36:21] |
| John - SC Support - Posts: 40857 |
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Attached is an image of what you should see when you select the list for the "Clearing Firm". Make sure you are selecting the area to the right of the words "Clearing Firm (List)", just above the word "No" in your image. There is no reason for that list to be blank, which is why we wonder if this is about selecting the correct location. Please let us know if you get this worked out or if it continues to be blank. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| Screenshot 2025-07-10 143321.png / V - Attached On 2025-07-10 19:36:19 UTC - Size: 35.72 KB - 8 views |
| [2025-07-10 20:02:13] |
| User57752 - Posts: 7 |
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That worked thanks
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