Support Board
Date/Time: Tue, 26 Aug 2025 13:31:25 +0000
Error: "Historical Intraday Data Download Failed"
View Count: 151
| [2025-07-04 07:33:26] |
| Theodore01 - Posts: 7 |
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Hello, Since yesterday I have this error message on all the charts: https://www.sierrachart.com/image.php?Image=1751613415407.png In Global Settings / Data/Trade Service Settings I have setup (as always) SC Data [data]. And now the charts are not updating correctly anymore. The price movement is different from the exchange. Both for Bitcoin Futures and EURUSD. Is something I need to setup or there's a problem somewhere else? Thank you! Theodore Later Edit: The issue was fixed by going back to version 2769, so I guess there's something with the latest version - 2770. Date Time Of Last Edit: 2025-07-04 08:21:57
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 data service.png / V - Attached On 2025-07-04 07:28:51 UTC - Size: 41.76 KB - 45 views |
| [2025-07-04 13:33:04] |
| Sierra_Chart Engineering - Posts: 20734 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-04 13:48:22] |
| Sierra_Chart Engineering - Posts: 20734 |
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We apologize for this issue. It is now resolved. Update Sierra Chart to the current version: Software Download: Fast Update Which is now 2771. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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