Home >> Support Board

Support Board

Date/Time: Tue, 26 Aug 2025 13:18:27 +0000

How to Post a Message for Support

Replay not working

View Count: 189

[2025-06-30 21:07:04] #1 [Go To First Post]
cmack1011 - Posts: 133
Are there any reports of the replay function not working? It was working fine until today when it appears to be caught in a continuous loop of re-presenting this question window (see attached).


Screenshot 2025-06-30 at 4.01.14 PM.png / V - Attached On 2025-06-30 21:06:54 UTC - Size: 23.23 KB - 54 views

[2025-06-30 21:40:53] #2 [Go To First Post]
John - SC Support - Posts: 41468
There have been no reports of anything along these lines. Start by updating to the latest release to ensure that something that may have related to this may already been fixed. Follow these instructions to update: Software Download: Fast Update Let us know if this does not resolve the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-07-01 01:57:53] #3 [Go To First Post]
cmack1011 - Posts: 133
Hmmm...I did the update, but still not working. No replay data. I've tried different tickers, time frames, etc. Still nothing. Also not giving an error message. It was working fine yesterday?? For the symbol display study - the vertical and horizontal positions inputs also not working though I can still move it manually Date Time Of Last Edit: 2025-07-01 12:29:25

[2025-07-01 14:16:22] #4 [Go To First Post]
John - SC Support - Posts: 41468
What exactly is occurring with the replay? Are you getting the replay window up? What kind of replay are you running? For the Symbol Display study, what you are seeing is correct. Refer to the third paragraph here: Symbol Display: Description For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-07-01 18:26:42] #5 [Go To First Post]
cmack1011 - Posts: 133
I'm trying to run a -NQTV ticker in the "Standard Replay". The replay window does pop up with the replay control window. I click "Play' but nothing happens. It's just frozen at the start position.

[2025-07-01 18:30:58] #6 [Go To First Post]
cmack1011 - Posts: 133
It must be chartbook specific b/c I just tried it with another chartbook and it works fine??

[2025-07-01 19:06:04] #7 [Go To First Post]
cmack1011 - Posts: 133
Ok, appears to have fixed itself.

To post a message in this thread, you need to log in with your Sierra Chart account: