Support Board
Date/Time: Tue, 01 Jul 2025 07:08:09 +0000
Update the API Connection
View Count: 32
| [2025-06-30 16:03:19] |
| User711569 - Posts: 2 |
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God morning. I can not trade as the DOM's are not working. I've spent much time this morning isolating the problem and it appears that Sierra Chart has not updated the API Connection. Is this being rectified? Please advise. Thank you.
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| [2025-06-30 18:34:29] |
| John - SC Support - Posts: 40676 |
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What is one symbol for which you are having an issue? Note that our servers are showing that you are connected to CQG, and we do not have connectivity with CQG for data from the CME Group and EUREX. In addition, you are not setup to get any data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-30 19:54:54] |
| User711569 - Posts: 2 |
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The issue is now resolved. I was having the same problem folks across the country were having this morning. All appears resolved. Thank you.
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| [2025-06-30 20:12:18] |
| Sierra_Chart Engineering - Posts: 20025 |
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So CQG has resolved the problem. That is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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