Support Board
Date/Time: Thu, 03 Jul 2025 18:46:01 +0000
Using Sierra on a Mac with Parallels Desktop
View Count: 90
| [2025-06-17 20:17:13] |
| Oso Trader - Posts: 2 |
|
Hi, I am running Sierra Charts on my Mac M1 using Parallels Desktop to run Windows on my Mac. Sierra is copnnected to my account at IronBeam. I have been able to do everything well, but the trading DOM is not working when I am live trading on my account on IronBeam. The same DOM works great on the Simulator, but half the bracket order disappears just after I click to enter it when I am live trading. I recorded a video of this happening, and I wonder if anyone else has experience. similar problems. Use this link to watch the video (the video is only four and a half minutes long): https://www.loom.com/share/45b80f92d7d34cc9be3542ca208c26d7?sid=15076cce-3171-4d3a-87d7-d20f7279ea61. Al |
| [2025-06-17 21:12:58] |
| John - SC Support - Posts: 40733 |
|
When this occurs get us your "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-17 22:41:01] |
| Oso Trader - Posts: 2 |
|
Hi John, Here are the Trade Service Logs requested. I replaced my IB account number with "XXXXX" because I thought it might be a good idea to do so. As went through the logs, I saw a number of instances where it said "Insufficient Account Value (NLV) for margin for order. Margin needed for symbol: 6896.34 USD. MarginPercent: 10%. Margin needed for Account: 6896.34. Account Value: 5134.00. Max potential quantity: 2. Minimum required NLV: 50.00. Text: Parent order". This makes it sound like I need more money in my account to cover the margin on these orders. If that is the case, please let me know so I can take appropriate steps to fix the problem. Thanks, Al 2025-06-17 15:30:57.558 | Teton CME Routing | Requesting trade accounts from server. 2025-06-17 15:30:57.568 | TradeActivity files query time: 0.008257 seconds. Entries: 0. Current queries: 1 2025-06-17 15:30:57.627 | Teton CME Routing | Performing query for most recent order fills Date-Time for Trade Account: XXXXX. 2025-06-17 15:30:57.627 | Teton CME Routing | Performing query for most recent account balances Date-Time for Trade Account: XXXXX. 2025-06-17 15:30:57.627 | Teton CME Routing | Received 1 accounts from service. 2025-06-17 15:30:57.656 | TradeActivity files query time: 0.028723 seconds. Entries: 0. Current queries: 2 2025-06-17 15:30:57.656 | Teton CME Routing | Requesting historical order fills for account XXXXX. Start Date-Time UTC: 2025-06-17 19:34:17 2025-06-17 15:30:57.668 | TradeActivity files query time: 0.012373 seconds. Entries: 0. Current queries: 1 2025-06-17 15:30:57.668 | Teton CME Routing | Requesting historical account balances for account XXXXX. Start date-time UTC: 2025-06-17 19:36:02 2025-06-17 15:30:57.793 | Teton CME Routing | Requesting Trade Positions data. 2025-06-17 15:30:59.160 | Teton CME Routing | Received 1 order fills for account: 23197481. Inserting the ones that do not exist. 2025-06-17 15:30:59.160 | Teton CME Routing | Received 0 historical account balance updates for account: XXXXX. 2025-06-17 15:30:59.178 | RemoveDuplicateFillActivity | TradeAccount: XXXXX. DatesOfRecordsToInsert: 2025-06-17, . MostRecentFileNameSearched: TradeActivityLog_2025-06-17_UTC.23197481.data. DuplicateRecordsRemovedCount: 1. OriginalRecordsToInsertCount: 1. RecordsToInsertCount: 0 2025-06-17 15:30:59.178 | TradeActivity files query time: 0.017796 seconds. Entries: 0. Current queries: 1 2025-06-17 15:31:00.391 | TradeActivity files query time: 0.012974 seconds. Entries: 50. Current queries: 1 2025-06-17 15:31:00.539 | TradeActivity files query time: 0.014254 seconds. Entries: 50. Current queries: 2 2025-06-17 15:31:00.729 | TradeActivity files query time: 0.015310 seconds. Entries: 50. Current queries: 3 2025-06-17 15:31:00.775 | TradeActivity files query time: 0.013191 seconds. Entries: 50. Current queries: 1 2025-06-17 15:31:01.727 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-17 15:31:01.727 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-17 15:31:03.040 | Denali Data Feed (Market Orders Data) | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-17 15:31:03.040 | Denali Data Feed (Market Orders Data) | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-17 15:31:04.982 | TradeActivity files query time: 0.013307 seconds. Entries: 50. Current queries: 1 2025-06-17 15:31:06.607 | TradeActivity files query time: 0.014223 seconds. Entries: 50. Current queries: 1 2025-06-17 15:31:09.505 | TradeActivity files query time: 0.022926 seconds. Entries: 0. Current queries: 1 2025-06-17 15:31:09.702 | TradeActivity files query time: 0.011179 seconds. Entries: 0. Current queries: 2 2025-06-17 15:31:11.059 | TradeActivity files query time: 0.012400 seconds. Entries: 50. Current queries: 1 2025-06-17 15:31:13.995 | TradeActivity files query time: 0.013309 seconds. Entries: 50. Current queries: 1 2025-06-17 15:31:14.290 | TradeActivity files query time: 0.018363 seconds. Entries: 50. Current queries: 1 2025-06-17 15:31:18.017 | TradeActivity files query time: 0.015248 seconds. Entries: 0. Current queries: 1 2025-06-17 15:31:45.475 | Teton CME Routing (Order reject). Info: Trade Order Error - Insufficient Account Value (NLV) for margin for order. Margin needed for symbol: 6896.34 USD. MarginPercent: 10%. Margin needed for Account: 6896.34. Account Value: 5134.00. Max potential quantity: 2. Minimum required NLV: 50.00. Text: Parent order. Tag: 2Targets 7-24 WithCommonStop.twconfig. Internal Order ID: 687. Service Order ID: 4255029. Symbol: NQU25_FUT_CME. Account: XXXXX 2025-06-17 15:31:48.852 | NQU25_FUT_CME[M] #5 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: NQU25_FUT_CME | TradeAccount: XXXXX 2025-06-17 16:40:55.693 | Teton CME Routing | Requesting trade accounts from server. 2025-06-17 16:40:55.702 | TradeActivity files query time: 0.008175 seconds. Entries: 0. Current queries: 1 2025-06-17 16:40:55.777 | Teton CME Routing | Performing query for most recent order fills Date-Time for Trade Account: XXXXX. 2025-06-17 16:40:55.777 | Teton CME Routing | Performing query for most recent account balances Date-Time for Trade Account: XXXXX. 2025-06-17 16:40:55.777 | Teton CME Routing | Received 1 accounts from service. 2025-06-17 16:40:55.801 | TradeActivity files query time: 0.024004 seconds. Entries: 0. Current queries: 2 2025-06-17 16:40:55.801 | Teton CME Routing | Requesting historical order fills for account 23197481. Start Date-Time UTC: 2025-06-17 19:34:17 2025-06-17 16:40:55.814 | TradeActivity files query time: 0.013378 seconds. Entries: 0. Current queries: 1 2025-06-17 16:40:55.814 | Teton CME Routing | Requesting historical account balances for account XXXXX. Start date-time UTC: 2025-06-17 20:30:52 2025-06-17 16:40:55.949 | Teton CME Routing | Requesting Trade Positions data. 2025-06-17 16:40:56.169 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-17 16:40:56.169 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-17 16:40:56.607 | Denali Data Feed (Market Orders Data) | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-06-17 16:40:56.607 | Denali Data Feed (Market Orders Data) | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-06-17 16:40:57.784 | Teton CME Routing | Received 1 order fills for account: XXXXX. Inserting the ones that do not exist. 2025-06-17 16:40:57.784 | Teton CME Routing | Received 0 historical account balance updates for account: XXXXX. 2025-06-17 16:40:57.801 | RemoveDuplicateFillActivity | TradeAccount: XXXXX. DatesOfRecordsToInsert: 2025-06-17, . MostRecentFileNameSearched: TradeActivityLog_2025-06-17_UTC.XXXXX.data. DuplicateRecordsRemovedCount: 1. OriginalRecordsToInsertCount: 1. RecordsToInsertCount: 0 2025-06-17 16:40:57.801 | TradeActivity files query time: 0.017418 seconds. Entries: 0. Current queries: 1 2025-06-17 16:54:00.446 | Teton CME Routing (Order reject). Info: Trade Order Error - Insufficient Account Value (NLV) for margin for order. Margin needed for symbol: 6938.58 USD. MarginPercent: 10%. Margin needed for Account: 6938.58. Account Value: 5134.00. Max potential quantity: 2. Minimum required NLV: 50.00. Text: Parent order. Tag: 2Targets 7-24 WithCommonStop.twconfig. Internal Order ID: 693. Service Order ID: 4255039. Symbol: NQU25_FUT_CME. Account: 23197481 2025-06-17 16:54:10.845 | NQU25_FUT_CME[M] #5 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: NQU25_FUT_CME | TradeAccount: 23197481 2025-06-17 16:54:36.488 | Teton CME Routing (Order reject). Info: Trade Order Error - Insufficient Account Value (NLV) for margin for order. Margin needed for symbol: 6938.58 USD. MarginPercent: 10%. Margin needed for Account: 6938.58. Account Value: 5134.00. Max potential quantity: 2. Minimum required NLV: 50.00. Text: Parent order. Tag: 2Targets 7-24 WithCommonStop.twconfig. Internal Order ID: 699. Service Order ID: 4255045. Symbol: NQU25_FUT_CME. Account: 23197481 2025-06-17 16:54:46.190 | NQU25_FUT_CME[M] #5 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: NQU25_FUT_CME | TradeAccount: XXXXX 2025-06-17 16:54:53.175 | TradeActivity files query time: 0.008953 seconds. Entries: 95. Current queries: 1 2025-06-17 16:54:53.368 | TradeActivity files query time: 0.006043 seconds. Entries: 95. Current queries: 1 2025-06-17 16:54:53.454 | TradeActivity files query time: 0.005705 seconds. Entries: 95. Current queries: 2 2025-06-17 16:54:53.464 | TradeActivity files query time: 0.005579 seconds. Entries: 95. Current queries: 3 2025-06-17 16:54:53.494 | TradeActivity files query time: 0.005869 seconds. Entries: 95. Current queries: 3 2025-06-17 16:55:12.604 | NQU25_FUT_CME[M] #5 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: [Sim]NQU25_FUT_CME | TradeAccount: Sim1 2025-06-17 16:57:16.250 | NQU25_FUT_CME[M] #5 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: [Sim]NQU25_FUT_CME | TradeAccount: Sim1 2025-06-17 16:57:26.406 | TradeActivity files query time: 0.026864 seconds. Entries: 0. Current queries: 1 2025-06-17 16:57:26.743 | TradeActivity files query time: 0.014008 seconds. Entries: 50. Current queries: 1 2025-06-17 16:57:26.837 | TradeActivity files query time: 0.015230 seconds. Entries: 50. Current queries: 2 2025-06-17 16:57:26.867 | TradeActivity files query time: 0.012479 seconds. Entries: 0. Current queries: 3 2025-06-17 16:57:26.882 | TradeActivity files query time: 0.013356 seconds. Entries: 50. Current queries: 3 2025-06-17 16:57:32.736 | Teton CME Routing (Order reject). Info: Trade Order Error - Insufficient Account Value (NLV) for margin for order. Margin needed for symbol: 6938.58 USD. MarginPercent: 10%. Margin needed for Account: 6938.58. Account Value: 5134.00. Max potential quantity: 2. Minimum required NLV: 50.00. Text: Parent order. Tag: 2Targets 7-24 WithCommonStop.twconfig. Internal Order ID: 717. Service Order ID: 4255051. Symbol: NQU25_FUT_CME. Account: 23197481 2025-06-17 16:58:04.428 | NQU25_FUT_CME[M] #5 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: NQU25_FUT_CME | TradeAccount: XXXXX 2025-06-17 16:58:09.495 | Teton CME Routing (Order reject). Info: Trade Order Error - Insufficient Account Value (NLV) for margin for order. Margin needed for symbol: 6938.58 USD. MarginPercent: 10%. Margin needed for Account: 6938.58. Account Value: 5134.00. Max potential quantity: 2. Minimum required NLV: 50.00. Text: Parent order. Tag: 2Targets 7-24 WithCommonStop.twconfig. Internal Order ID: 723. Service Order ID: 4255057. Symbol: NQU25_FUT_CME. Account: XXXXX 2025-06-17 17:05:54.225 | Teton CME Routing (Order reject). Info: Trade Order Error - Insufficient Account Value (NLV) for margin for order. Margin needed for symbol: 6938.58 USD. MarginPercent: 10%. Margin needed for Account: 6938.58. Account Value: 5134.00. Max potential quantity: 2. Minimum required NLV: 50.00. Text: Parent order. Tag: 2Targets 10-20WithCommonStop.twconfig. Internal Order ID: 729. Service Order ID: 4255078. Symbol: NQU25_FUT_CME. Account: 23197481 |
| [2025-06-18 15:01:38] |
| John - SC Support - Posts: 40733 |
|
That is exactly the issue. Therefore one of the orders is being cancelled by Interactive Brokers.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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