Support Board
Date/Time: Sun, 15 Jun 2025 16:05:04 +0000
Refund
View Count: 92
| [2025-06-11 14:30:13] |
| bullishboy - Posts: 1 |
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I recently paid for package 11, but I'm not ready to trade yet. How can I receive a refund?
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| [2025-06-11 15:14:45] |
| John - SC Support - Posts: 40422 |
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We want to point out that if you are wanting to change to one of the "Base" packages, in order to continue to learn/practice, then follow these instructions to change your package: Sierra Chart Purchase and License Information: Changing Package If you are not going to be using Sierra Chart at this time, and you do want a refund, then please post this in the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Be sure to specify that you want a refund of the package you purchased and whether you want your Services Surplus balance refunded to your payment method after the Usage Time is refunded. Note that there is a $5.00 processing fee for payment refunds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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