Support Board
Date/Time: Sun, 15 Jun 2025 16:11:22 +0000
Tool configuration naming issues
View Count: 197
| [2025-06-06 23:37:55] |
| cjb111 - Posts: 21 |
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Hello Support, I have just created new configurations for Horizontal Ray but after naming it and saving the name I save it isn't showing up on the Horizontal Ray drawing. It is defaulting to my first configuration name or to any configuration I select prior to selected the new one I just created. I never had this issues with creating new configurations so not sure how to resolve it. Any suggestions? Thank you JB Date Time Of Last Edit: 2025-06-09 20:46:19
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| [2025-06-06 23:53:14] |
| Sierra_Chart Engineering - Posts: 19918 |
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We apologize for this. All of these issues should be resolved in the current version. Update instructions: Software Download: Fast Update Let us know if you have any further problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-06 23:53:21
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| [2025-06-09 20:45:45] |
| cjb111 - Posts: 21 |
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Support, I installed the update as requested. Unfortunately, when I tried to upload my saved configuration, it did not change to what I have saved. regards JB Date Time Of Last Edit: 2025-06-09 20:46:31
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| [2025-06-09 21:36:22] |
| John - SC Support - Posts: 40422 |
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Please give us the workflow you going through so we can understand what is occurring.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-10 02:03:37] |
| cjb111 - Posts: 21 |
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I create a Horizontal Ray, I then Right click and select Chart Drawing Properties, under settings tab, I select all the settings I want it to have, then I select Config tab, select an unused Button and then create a name for the Tool Configuration. Last I hit save. Next I open a new Horizontal Ray and then right click, go to Configuration and select the new Horizontal Ray I just saved and it doesn't show the name that was saved. Instead, it will show the name of the last Horizontal Ray I used. I have to always go into the Text and change name, which is something I didn't have to do for my other saved Horizontal Rays
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