Support Board
Date/Time: Sat, 07 Feb 2026 01:56:36 +0000
why did i get an e-mail/ did it come from Sierra Chart Support
View Count: 426
| [2025-06-06 01:53:23] |
| michaelr - Posts: 1 |
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i received an e-mail titled: "Sierra Chart Account Support Ticket 1749171784382157104 - Account Usage Time Update" from "Sierra Chart Support" i was concerned that it may be phishing/virus and wanted to check with you before i clicked the attached link (as i have not put in a support request ticket request) Did you send this and why? |
| [2025-06-06 08:59:26] |
| Sierra_Chart Engineering - Posts: 22706 |
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This is a legitimate email from Sierra Chart and is an email indicating, that there has been a change in your usage time ending date. Most likely a renewal of usage time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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